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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing daily branch operations, enhancing customer service, and driving operational excellence. Proficient in training team members and implementing continuous improvement methodologies to boost customer satisfaction and sales metrics.
Highest-signal resume keywords
Customer Service ManagementSales ExperienceTeam LeadershipContinuous Improvement MethodologySAP Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesManagementProcess ImprovementTrainingOperational MetricsOnboardingComplianceProduct KnowledgePowered Industrial Equipment Operation
Soft Skills
CollaborationFeedbackCommunicationCreativityProblem-Solving
Tools & Technologies
SAP
Industry Keywords
Branch OperationsCustomer RetentionTeam ProductivityEmergency ResponseStaffing Levels
About the role
Key responsibilities & impact- Help lead daily branch operations to ensure customer service and operational excellence
- Provide customer service and direction regarding daily team activities
- Clarify direction for team members through projects, priorities, and company strategy
- Provide continued, frequent, direct, and candid feedback
- Improve operational metrics in customer satisfaction, sales, safety, and operational improvements
- Provide a creative customer experience and ensure customer retention and satisfaction
- Monitor counter transactions and guide team members
- Facilitate team member onboarding and ongoing training
- Build work schedules to ensure productivity and staffing levels
- Assess processes using Continuous Improvement methodology and implement process improvements
- Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
- May take and respond to emergency customer calls after hours
- Report to an Operations Manager or Branch Manager
Requirements
What you’ll need- High school diploma or Bachelor's degree
- Minimum 3 years’ customer service and sales experience
- 2+ years of management experience in a customer service environment
- Competence in the use of computers and software applications including SAP
- Ability to operate powered industrial equipment
- Ability to train people on processes, procedures, compliance and product knowledge
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents