Branch Team Lead

Grainger

. Lead daily branch operations to ensure customer service and operational excellence .

Posted 10/28/2026full-timeCharlotte • North Carolina • United StatesSenior💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing branch operations, enhancing customer service, and driving operational excellence. Proficient in team empowerment, continuous improvement methodologies, and effective communication to achieve high customer satisfaction and retention.

Highest-signal resume keywords

Customer Service ManagementSales ExperienceTeam LeadershipContinuous Improvement MethodologySAP Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSalesManagementOperational Metrics ImprovementOnboarding and TrainingProcess AssessmentPowered Industrial Equipment Operation

Soft Skills

Team EmpowermentCollaborationFeedback ProvisionCreative Problem Solving

Tools & Technologies

SAP

Industry Keywords

Branch OperationsCustomer SatisfactionOperational ExcellenceEmergency Response

About the role

Key responsibilities & impact

Lead daily branch operations to ensure customer service and operational excellence
Help improve company projects and results with branch teams
Create and promote an environment where team members are empowered and engaged
Provide customer service and direction regarding daily team activities
Clarify projects, priorities, and company strategy; provide ongoing feedback
Improve operational metrics including customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct, and candid feedback to strengthen team members’ operational skills
Monitor counter transactions and guide team members
Facilitate onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes using Continuous Improvement methodology and implement improvements
Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
May take and respond to emergency customer calls after hours
Report to an Operations Manager or Branch Manager

Requirements

What you’ll need

High school diploma or Bachelor's degree
Minimum 3 years’ customer service and sales experience
2+ years of management experience in a customer service environment
Competence in the use of computers and software applications including SAP
Ability to operate powered industrial equipment

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans starting on day one
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan; no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents