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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in branch operations, focusing on customer service excellence, team empowerment, and continuous improvement methodologies. Proven ability to enhance operational metrics and foster collaboration across teams to achieve strategic goals.
Highest-signal resume keywords
Customer Service ManagementTeam LeadershipContinuous Improvement MethodologySales ExperienceSAP Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesManagementProcess ImprovementOperational MetricsTrainingOnboardingCompliancePowered Industrial Equipment Operation
Soft Skills
Team EmpowermentCollaborationFeedback ProvisionCommunication
Tools & Technologies
SAP
Industry Keywords
Branch OperationsCustomer SatisfactionOperational ExcellenceEmergency ResponseStaffing Levels
About the role
Key responsibilities & impact- Lead daily branch operations to ensure customer service and operational excellence
- Help improve company projects and results with branch teams
- Create and promote an environment where team members are empowered and engaged
- Work with members of the branch leadership team
- Report to an Operations Manager or Branch Manager
- Provide customer service and direction regarding daily team activities
- Clarify projects, priorities, and company strategy for team members and provide continued feedback
- Improve operational metrics related to customer satisfaction, sales, safety, and operational improvements
- Provide a creative customer experience and ensure customer retention and satisfaction
- Provide frequent, direct, and candid feedback to strengthen skills needed to run branch operations
- Monitor counter transactions and guide team members
- Facilitate team member onboarding and ongoing training
- Build work schedules to ensure productivity and staffing levels
- Assess processes using Continuous Improvement methodology and implement process improvements
- Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
- May take and respond to emergency customer calls after hours
- Voice the branch vision to employees
- Train people on processes, procedures, compliance, and product knowledge
Requirements
What you’ll need- High school diploma or Bachelor's degree preferred
- Must be at least 18 years old
- Minimum 3 years customer service and sales experience
- 2+ years of management experience in a customer service environment preferred
- Competence in the use of computers and software applications including SAP
- Ability to operate powered industrial equipment
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents