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Grainger

Customer Program Specialist

Grainger

. Support the setup, maintenance, and day-to-day administration of customer programs .

Posted 9/17/2026full-timeFort McMurray • CanadaMid-LevelSenior💰 CA$61,600 - CA$84,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong operational support capabilities with a focus on customer program administration, user maintenance, and effective communication across teams. Proficient in managing customer issues and ensuring accurate transactions within systems and platforms.

Highest-signal resume keywords
Customer Service ExperienceOperational SupportAccount ManagementTechnical AptitudeInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
User MaintenancePayment SetupProgram UpdatesItem SetupPart Number Creation
Soft Skills
Good CommunicationCustomer Service Skills
Tools & Technologies
Grainger ToolsInternal Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer ProgramsSales CoordinationSupply Chain ManagementOperational Activities

About the role

Key responsibilities & impact
  • Support the setup, maintenance, and day-to-day administration of customer programs
  • Assist with account creation, user maintenance, and payment setup in internal systems
  • Help ensure customer programs transact accurately across systems and platforms
  • Provide operational support for customer site implementations, installations, and program updates
  • Complete routine operational activities that reduce administrative workload for Sales teams
  • Coordinate with Sales, Operations, Supply Chain, and Support teams on program-related tasks
  • Track and assist with resolution of common customer issues, escalating as needed
  • Monitor back-orders, discontinued items, and supply interruptions impacting customer programs
  • Support item setup, part number creation, and updates required for program execution
  • Assist customers with adoption and use of Grainger tools, systems, and programs

Requirements

What you’ll need
  • High School Diploma/GED required
  • 5+ years background in customer service, operational experience, inside sales experience
  • 2+ years of experience in functions listed above required
  • Good communication, customer service, and interpersonal skills
  • Demonstrated technical aptitude
  • Pre-employment background checks are required for all external candidates

Benefits

Comp & perks
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO)
  • Up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance
  • Employee Family Assistance Program for physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts
  • Team member perks