Field Operations Associate II

Grainger

. Support Grainger’s strategic vision by providing excellent customer service and helping customers manage inventory and operations .

Posted 9/21/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$22 - CA$30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage inventory effectively while adhering to safety and compliance standards. Proficient in problem-solving and collaborating with cross-functional teams to enhance customer experience and drive sales growth.

Highest-signal resume keywords

Customer Service ExperienceInventory ManagementProblem-Solving SkillsEffective CommunicationValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory Data CollectionMachine Break/Fix ActivitiesProduct Staging and LabelingKPI AchievementTechnical Issue Resolution

Soft Skills

Self-MotivatedHigh EnergyCollaborationTact and DiplomacyJudgment

Tools & Technologies

Technology ProficiencyPersonal Vehicle Operation

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Grainger's Core Value PropositionSafety RequirementsPPE RulesCustomer Experience ImprovementSales Growth

About the role

Key responsibilities & impact

Support Grainger’s strategic vision by providing excellent customer service and helping customers manage inventory and operations
Service multiple customer locations on a designated route
Receive and stock purchased products at designated customer locations
Scan orders as inventory is depleted to maintain proper stocking levels
Ensure customer inventory locations have accurate labeling and quantities
Resolve customer problems promptly and accurately
Comply with Grainger and customer-facility safety and inspection requirements
Meet defined KPIs
Perform machine break/fix activities at customer sites
Plan and execute customer inventory projects
Collect accurate inventory data to support KeepStock implementation
Assist with staging, labeling, and organizing customer-site products
Complete product relocation and discontinuation processes
Travel as required
Perform assigned branch responsibilities
Identify additional product needs and generate new orders
Execute onsite service components of account strategies
Work with sales partners to improve customer experience and increase business

Requirements

What you’ll need

High School Diploma/GED
Valid Driver's Licence required
3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
Self-motivated, with high energy and dedication to customer service and sales growth
Must be comfortable on daily use of technology
Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
Demonstrated ability to apply strong judgment and independent problem-solving skills
Understanding of Grainger’s Core Value Proposition
Ability to handle various technical and operational issues
Ability to operate in a rapidly changing environment
Excellent verbal and written communication skills
Background checks and drug screening may be required
May be required to use a personal vehicle with valid insurance meeting Grainger’s standards
Ability to attend customer sites and adhere to applicable safety requirements and PPE rules

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO)
Up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program
Registered Retirement Savings Plan
Defined Contribution Pension Plan
Educational & Professional Membership Fee Assistance program
Employee discounts
Team member perks