On-Site Service Representative

Grainger

. Service multiple customer locations .

Posted 10/13/2026full-timeNorth Haven • Connecticut • United StatesMid-LevelSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and inventory management, with a strong focus on problem-solving and collaboration to enhance customer loyalty and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceInventory ManagementCollaboration SkillsProblem-Solving SkillsValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StockingOrder CreationRouting Software ToolsContinuous ImprovementSafety Compliance

Soft Skills

Customer EngagementCommunication Skills

Tools & Technologies

KeepStock Inventory Management Program

Industry Keywords

MRO SolutionsSales StrategyCustomer Loyalty

About the role

Key responsibilities & impact

Service multiple customer locations
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with safety and inspection requirements of the facility where the service is being provided
Help create new orders by engaging with customers to identify additional product needs
Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
Manage customer inventory and support customers through the KeepStock inventory management program
Work with partners to implement sales strategy and help customers understand Grainger MRO solutions

Requirements

What you’ll need

3 years' experience in selling or service environment
High School Diploma or equivalent
Ability to lift 25 to 60lbs and/or work in difficult positions
Collaboration and problem-solving skills
Ability to handle different technical and operational issues
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents