On-Site Service Representative

Grainger

. Service multiple customer locations .

Posted 9/22/2026full-timeFort Collins • Colorado • United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing inventory and ensuring product availability. Capable of identifying improvement opportunities and collaborating effectively with sales partners to enhance customer satisfaction.

Highest-signal resume keywords

Customer ServiceInventory ManagementRoute ManagementCollaboration SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ScanningProduct StockingOrder CreationCustomer EngagementTechnical Issue Resolution

Soft Skills

CollaborationProblem-Solving

Tools & Technologies

Routing Software

Certifications & Qualifications

Valid Driver's LicenseAutomobile Insurance

Industry Keywords

Customer LoyaltyContinuous ImprovementKeepStock ProgramSafety Compliance

About the role

Key responsibilities & impact

Service multiple customer locations
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with safety and inspection requirements of customer facilities
Help create new orders by engaging with customers to identify additional product needs
Probe for customer needs during each site visit
Work with sales partners to expand Grainger offerings
Manage customer inventory through the KeepStock program
Support assigned customers and provide outstanding customer service

Requirements

What you’ll need

3 years' experience in selling or service environment
High School Diploma or equivalent
Ability to lift 25 to 60lbs and/or work in difficult positions
Collaboration and problem-solving skills
Ability to handle different technical and operational issues
Valid driver's license in State of residence
Required levels of automobile insurance

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents