On-Site Service Representative

Grainger

. Manage customer inventory through the KeepStock program .

Posted 9/29/2026full-timeFort Smith • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer inventory and providing exceptional customer service while driving account growth. Proficient in utilizing routing software tools and identifying continuous improvement opportunities to enhance productivity and compliance with safety standards.

Highest-signal resume keywords

Customer Inventory ManagementRouting Software ProficiencyCustomer Problem ResolutionContinuous Improvement IdentificationSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ScanningOrder CreationProduct StockingProcess ImprovementCustomer Engagement

Soft Skills

Customer ServiceCollaborationProblem SolvingCommunication

Tools & Technologies

Routing Software

Industry Keywords

Customer LoyaltyAccount GrowthSite VisitsProduct Needs Identification

About the role

Key responsibilities & impact

Manage customer inventory through the KeepStock program
Provide outstanding customer service and drive account growth
Service multiple customer locations
Receive and stock purchased products at designated customer locations
Scan inventory to trigger orders as products are depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated routes using routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with customer facility safety and inspection requirements
Create new orders by engaging customers to identify additional product needs
Probe for customer needs during site visits and collaborate with sales partners to expand Grainger offerings

Requirements

What you’ll need

Ability to service multiple customer locations
Ability to receive and stock purchased product in designated customer locations
Ability to scan inventory for ordering purposes as inventory is depleted
Ability to resolve customer problems promptly
Ability to follow designated routes defined by routing software tools and maintain route guides
Ability to identify continuous improvement opportunities in productivity, process, and cycle time
Ability to comply with safety and inspection requirements of customer facilities
Ability to engage customers to identify additional product needs
Ability to probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period; no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents