On-Site Service Representative

Grainger

. Report to a Supervisor or Manager of Onsite Services .

Posted 10/27/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inventory management and customer service, with a strong focus on driving account growth and identifying customer needs. Proficient in collaborating with partners to implement sales strategies and improve operational processes.

Highest-signal resume keywords

Inventory ManagementCustomer ServiceSales Strategy ImplementationProblem-Solving SkillsValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales StrategyOrder CreationProduct StockingRoute Management

Soft Skills

CollaborationProblem-SolvingCustomer Engagement

Tools & Technologies

Routing Software

Certifications & Qualifications

Valid Driver's LicenseAutomobile Insurance

Industry Keywords

MRO NeedsCustomer LoyaltyContinuous ImprovementSafety Compliance

About the role

Key responsibilities & impact

Report to a Supervisor or Manager of Onsite Services
Support assigned customers by managing their inventory
Provide outstanding customer service
Drive account growth through customers' inventory management (KeepStock) program
Work with partners to implement sales strategy
Help customers understand how Grainger can provide solutions to their business' MRO needs
Service multiple customer locations
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with safety and inspection requirements of the facility where the service is being provided
Help create new orders by engaging with customers to identify additional product needs
Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Requirements

What you’ll need

3 years' experience in selling or service environment
High School Diploma or equivalent
Ability to lift 25 to 60lbs and/ or work in difficult positions
Collaboration and problem-solving skills
Handle different technical and operational issues
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents