On-Site Service Specialist

Grainger

. Perform machine break/fix activities for different machines at the customer's site .

Posted 9/17/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and inventory management, with a focus on executing KeepStock implementations and providing training. Capable of managing multiple projects while ensuring accurate data collection and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceInventory ManagementProject ManagementTechnical Problem SolvingValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionMachine Break/FixProduct RelocationKeepStock ImplementationCustomer Training

Soft Skills

Organizational SkillsCommunication Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Warehouse EnvironmentCustomer Inventory ProjectsRoute-Based ResponsibilitiesAutomobile Insurance

About the role

Key responsibilities & impact

Perform machine break/fix activities for different machines at the customer's site
Implement territory work relating to customer inventory projects
Perform data collection at the customer's site
Ensure accurate information is collected to help direct the KeepStock implementation process
Assist customers with staging, labeling, and organizing product at a customer site
Cover PTO and perform route-based responsibilities and activities when needed
Complete product relocation and discontinuation processes
Assist in the pre-implementation and implementation process for new KeepStock installations
Assist with customer training and activities related to customer inventory management
Support inventory management (KeepStock) execution and customer service excellence

Requirements

What you’ll need

3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Ability to lift 25 to 60 lbs or work in difficult positions
Managed several projects simultaneously
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts
Tuition reimbursement
Student loan refinancing
Free access to financial counseling, education, and tools
Maternity support programs
Nursing benefits
Up to 14 weeks paid leave for birth parents
Up to 4 weeks paid leave for non-birth parents