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Grainger

On-Site Service Specialist

Grainger

. Perform machine break/fix activities for different machines at the customer's site .

Posted 10/8/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and inventory management, with a strong focus on problem-solving and project management in diverse environments. Capable of executing machine break/fix activities and supporting KeepStock implementations effectively.

Highest-signal resume keywords
Customer Service ExperienceInventory ManagementProject ManagementTechnical Problem SolvingValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Machine Break/Fix ActivitiesData CollectionProduct RelocationImplementation ProcessesCustomer Training
Soft Skills
Organizational SkillsCommunication SkillsAdaptability
Tools & Technologies
KeepStock
Certifications & Qualifications
High School Diploma or EquivalentAutomobile Insurance
Industry Keywords
Warehouse EnvironmentCustomer Inventory ProjectsCustomer Service Excellence

About the role

Key responsibilities & impact
  • Perform machine break/fix activities for different machines at the customer's site
  • Implement territory work relating to customer inventory projects
  • Perform data collection at the customer's site
  • Ensure accurate information is collected to help direct the KeepStock implementation process
  • Assist customers with staging, labeling, and organizing product at a customer site
  • Cover PTO and perform route-based responsibilities and activities when needed
  • Complete product relocation and discontinuation processes
  • Assist in pre-implementation and implementation processes for new KeepStock installations
  • Assist with customer training and activities related to customer inventory management
  • Support the local KeepStock team in driving inventory management execution and customer service excellence

Requirements

What you’ll need
  • 3 years' experience in customer service or warehouse environment
  • High School diploma or equivalent
  • Technical skills and experience solving problems
  • Ability to lift 25 to 60 lbs or work in difficult positions
  • Managed several projects simultaneously
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance
  • Willingness to work in different customer types and environments

Benefits

Comp & perks
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
  • 6 free sessions each year with a licensed therapist
  • 18 paid time off (PTO) days annually for full-time employees
  • 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
  • Employee discounts
  • Tuition reimbursement
  • Student loan refinancing
  • Free access to financial counseling, education, and tools
  • Maternity support programs
  • Nursing benefits
  • Up to 14 weeks paid leave for birth parents
  • Up to 4 weeks paid leave for non-birth parents