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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales capabilities while effectively supporting team leadership and operational metrics. Proficient in tool management, safety compliance, and team member training to drive performance improvements.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceLeadership ExperienceTool ManagementSafety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavior Based Safety ObservationsOperational MetricsTool SerializationInventory ManagementOrder ProcessingPowered Industrial Equipment OperationTeam Member OnboardingField Level Hazard AssessmentsCustomer Relationship ManagementProcess Improvement
Soft Skills
CoachingCommunicationAdaptabilityTeam CollaborationProblem Solving
Tools & Technologies
Computer Software ApplicationsGrainger Truck
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Customer SatisfactionSafety InitiativesSales ImprovementsRegulatory ComplianceVending/VMI Implementations
About the role
Key responsibilities & impact- Support branch leadership in a facility with multiple members alongside the Operations Manager
- Provide peer-to-peer coaching and delegate duties based on workload variance
- Support incident reviews, safety investigations, and required documentation
- Report absences and obtain coverage for absent team members
- Hold the Onsite Leader cell phone and answer team member and customer calls
- Accommodate customer-requested location closures and manage after-hours night-shift requests
- Participate in scheduled customer calls
- Sign off on Team Member FLH and BBX requirements when needed
- Complete Behavior Based Safety Observations and participate in H&S initiatives, walkthroughs, and Field Level Hazard Assessments
- Transport inventory and tools across the customer facility
- Support Tool Management initiatives, including quotes, orders, repair/re-certification coordination, and tool returns
- Partner with Inventory on stock alignments, one-time orders, and MI’s
- Conduct Toolbox Talks and support a customer-specific inbox
- Respond directly to customer stakeholders
- Support Vending/VMI implementations, maintenance, and replenishment
- Assist with vendor visits and onsite training
- Resolve customer concerns using sound judgment and best practices
- Support daily onsite tasks including quotes, order processing, returns, receiving, stock put-away, tool serialization, repair staging, sourcing, and follow-ups
- Foster communication with inventory, sourcing, product management, National Accounts, and other Onsite teams
- Facilitate team-member onboarding and ongoing training
- Maintain knowledge of products through required training programs
- Drive operational metrics for customer satisfaction, sales, safety, and operational improvements
- Suggest and implement process and sales improvements
- Ensure compliance with regulatory requirements and company policies
- Perform other onsite support duties as required
Requirements
What you’ll need- High school diploma or equivalent preferred
- 1-3 years of customer service and sales experience in a related field preferred
- Previous leadership experience would be a definite asset
- Passion for customer service, sales, and people development
- Ability to energize others and work within high performing teams
- Ability to adapt to shifting demands and competing priorities
- Ability to understand and articulate the vision of Grainger to all team members
- Proficient computer skills and aptitude in the use of computers and software applications
- Ability to safely learn and operate powered industrial equipment
- Possession of a valid driver’s license and ability to operate a Grainger Truck safely on a customer site is required
- Pre-employment background checks are required for all external candidates
Benefits
Comp & perks- Incentive target of $1,800.00 contingent upon achieving individual and company performance objectives
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan & Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more