Sales and Service Representative

Grainger

. Deliver end-to-end Integrated Customer Solutions services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs .

Posted 10/28/2026full-timeCalgary • CanadaJunior💰 CA$53,840 - CA$74,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering Integrated Customer Solutions, managing inventory optimization, and executing procurement activities while ensuring compliance with safety and regulatory standards. Strong focus on customer satisfaction and relationship building, supported by effective communication and problem-solving skills.

Highest-signal resume keywords

Customer Service ExperienceInventory OptimizationKnowledge Of WHMIS RegulationsStrong Communication SkillsProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementProcurement ActivitiesOrder FulfillmentForecastingReplenishmentAsset ManagementSales GrowthOperational PerformanceCompliance ManagementKnowledge Of Dangerous Goods

Soft Skills

Exceptional Customer ServiceStrong Work EthicTeam PlayerSelf-StarterTime Management

Tools & Technologies

Grainger SystemsCustomer SystemsReporting Tools

Certifications & Qualifications

High School Diploma/GEDPost Secondary Education

Industry Keywords

Integrated Supply ProgramsManaged StoresVMI SolutionsSafety StandardsCustomer Satisfaction

About the role

Key responsibilities & impact

Deliver end-to-end Integrated Customer Solutions services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs
Manage Grainger and non-Grainger materials through forecasting, replenishment, inventory optimization, and asset management
Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems
Resolve issues and ensure accurate, timely delivery
Build customer relationships, communicate the Grainger Value Proposition, and support customer satisfaction, retention, and growth
Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs
Use reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success
Maintain compliance with Grainger, customer, regulatory, and safety standards
Provide flexible support across customer service, sales, operational, branch, and warehouse activities

Requirements

What you’ll need

High School Diploma/GED required
1+ years customer service experience required
Strong work ethic and personal commitment to get the job done
Demonstrated focus on exceptional customer service
Team-player and ability to work independently
Knowledge of industrial and/or safety products preferred
Superior interpersonal, problem solving and customer service skills
Strong communication skills
Self-starter with ability to take action to achieve goals beyond what is required
Strong time management and organizational skills, with ability to adhere to tight deadlines
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations required
Post Secondary education or equivalent work experience
May be required to submit to customer alcohol and drug screening procedures
Ability to regularly lift up to 50 pounds unassisted and heavier loads with assistance
Ability to meet customer-site PPE and safety requirements, including hard hat, steel-toed safety boots, and facial-hair requirements for close-fitted N95 masks
Pre-employment background check required for external candidates

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO)
Up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program
Registered Retirement Savings Plan & Defined Contribution Pension Plan
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more
Camp accommodations provided during the work rotation
All travel to and from the site arranged and covered by the company