Sales & Service Representative – Fly In/Fly Out, 7 on/7 off

Grainger

. Deliver end-to-end Integrated Customer Solutions across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs .

Posted 11/9/2026full-timeCalgary • CanadaJunior💰 CA$32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering integrated customer solutions, managing inventory optimization, and ensuring compliance with safety standards. Strong focus on customer service, problem-solving, and effective communication to drive operational performance and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceInventory OptimizationKnowledge Of WHMIS RegulationsStrong Communication SkillsProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementProcurement ActivitiesOrder FulfillmentForecastingReplenishmentAsset ManagementSales GrowthOperational PerformanceContinuous ImprovementKnowledge Of Dangerous Goods

Soft Skills

Strong Work EthicTeam CollaborationSelf-Starter InitiativeTime ManagementOrganizational Skills

Tools & Technologies

Grainger SystemsCustomer SystemsReporting Tools

Certifications & Qualifications

High School Diploma/GEDPost Secondary Education

Industry Keywords

Integrated Supply ProgramsManaged StoresVMI SolutionsSafety StandardsCustomer Satisfaction

About the role

Key responsibilities & impact

Deliver end-to-end Integrated Customer Solutions across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs
Manage Grainger and non-Grainger materials through forecasting, replenishment, inventory optimization, and asset management
Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems
Build customer relationships, provide responsive service, resolve complex issues, and support satisfaction, retention, and growth
Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs
Use reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success
Maintain compliance with Grainger, customer, and regulatory safety standards
Provide flexible support across customer service, sales, operational, branch, and warehouse activities
Work a 7-days-on, 7-days-off rotation with 12-hour shifts from 6 am to 6 pm
Fly in and out from Edmonton or Calgary to the Fort Hills site

Requirements

What you’ll need

High School Diploma/GED required
1+ years customer service experience required
Strong work ethic and personal commitment to get the job done
Demonstrated focus on exceptional customer service
Ability to work as a team and independently
Knowledge of industrial and/or safety products preferred
Superior interpersonal, problem solving and customer service skills
Strong communication skills
Self-starter with initiative to achieve goals beyond requirements
Strong time management and organizational skills; ability to adhere to tight deadlines
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations required
Post Secondary education or equivalent work experience
May be required to undergo customer alcohol and drug screening
Ability to regularly lift up to 50 pounds unassisted and heavier loads with assistance
May need to wear PPE, including a hard hat, steel-toed safety boots, and meet facial-hair requirements for close-fitted N95 masks
Pre-employment background checks required for all external candidates

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO)
Up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program
Registered Retirement Savings Plan & Defined Contribution Pension Plan
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more
Incentive target of $1,800.00, contingent upon achieving individual and company performance objectives