Service Centre Manager

Grainger

. Report to the Senior Manager, Services & Field Safety Professionals .

Posted 10/8/2026full-timeAnjou • CanadaMid-LevelSenior💰 CA$87,280 - CA$120,010 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing service centre operations, driving revenue growth, and ensuring compliance with safety and regulatory standards. Capable of developing talent, optimizing processes, and enhancing customer satisfaction through strategic planning and effective team management.

Highest-signal resume keywords

Service Centre Operations ManagementRevenue Growth StrategyTeam Leadership and DevelopmentP&L ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Service ManagementMarket Intelligence GatheringOperational PlanningInventory ControlPerformance Management

Soft Skills

Coaching and MentoringCustomer Relationship ManagementEffective CommunicationTeam AccountabilityProblem Solving

Tools & Technologies

Personal Protective Equipment (PPE)Service Work Administration Software

Certifications & Qualifications

Diploma or Equivalent Technical Certificate

Industry Keywords

SafetyFireMROContinuous ImprovementCustomer Satisfaction

About the role

Key responsibilities & impact

Report to the Senior Manager, Services & Field Safety Professionals
Lead day-to-day service centre operations and drive continuous improvement with the shop supervisor
Partner with Sales and Field Operations to educate, generate demand and deliver services financial goals
Grow revenue and market share through strategic planning, sales pipeline ownership and targeted service opportunities
Gather market intelligence, monitor close rates and drive demand generation
Manage operating expenses, balance service and cost to serve, and own the full P&L
Lead supervisors in implementing and measuring core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction
Build key customer relationships and proactively address concerns
Prepare and execute annual operational plans covering sales, gross margin, expenses and earnings
Establish continuous-improvement practices to optimize branch profitability and key performance indicators
Oversee repair and service of customer-owned equipment and service-call schedules
Supervise service technicians, including recruitment, training, coaching and performance management
Control inventory and manage annual counts
Ensure compliance with SOPs and regulatory requirements for servicing and certifying equipment
Maintain technician safety, maintenance, security and workplace cleanliness
Ensure quality and turnaround commitments meet customer expectations
Perform service work administration, including receiving, shipping, quotations, parts ordering/expediting and invoicing
Recruit, select, develop, coach, train and retain a diverse team
Build internal and external talent pipelines and develop future leaders through performance and succession planning
Drive team accountability, engagement and open-door feedback culture

Requirements

What you’ll need

Diploma or equivalent technical certificate
Minimum 5 years with technical / industrial service management, preferably Safety/Fire/MRO
Demonstrated leadership skills developed through previous people management experience
Proven track record of positive coaching, team building, training and development of direct reports
Hands-on management style
Experience creating compelling presentations with clear storytelling
Demonstrated ability to take ownership of a team and drive increased revenue and profitability
Ability to travel throughout assigned region(s), approximately 50%
May be required to undergo customer alcohol and drug screening procedures for access to certain customer sites
Must adhere to customer-site safety requirements and wear required personal protective equipment (PPE)
Pre-employment background checks are required for all external candidates

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO)
Up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program supporting physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan
Defined Contribution Pension Plan
Educational & Professional Membership Fee Assistance program
Employee discounts
Team member perks
Incentive target of 15%, contingent upon achieving individual and company performance objectives