Team Member Relations Advisor

Grainger

. Serve as a consultative Team Member Relations partner to assigned business groups, HRBPs, leaders, and team members .

Posted 10/14/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$81,600 - CA$112,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations, investigations, and performance improvement while effectively managing sensitive workplace matters. Proficient in utilizing data insights and case management systems to drive operational excellence and support HR best practices.

Highest-signal resume keywords

Employee RelationsInvestigationsPerformance ImprovementHR ComplianceBilingualism in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementPerformance ManagementProgressive DisciplineWorkplace Conflict ResolutionFact-FindingData AnalysisDocumentation GuidanceRisk AssessmentReport WritingPolicy Interpretation

Soft Skills

Consulting SkillsCommunication SkillsRelationship BuildingJudgmentIntegrity

Tools & Technologies

SuccessFactorsPIP DashboardsCase-Management SystemPeople Insights

Industry Keywords

Employment LawsWorkplace MisconductHarassmentDiscriminationEmployee Relations Best Practices

About the role

Key responsibilities & impact

Serve as a consultative Team Member Relations partner to assigned business groups, HRBPs, leaders, and team members
Lead timely, neutral, well-documented investigations from intake through resolution
Provide performance consultation, coaching, documentation guidance, and support for PIPs or alternate paths
Partner with HRBPs to clarify ownership, route matters through appropriate intake channels, and align recommendations
Interpret and apply company policies, procedures, employment laws, and TMR decision rights
Manage employee relations caseloads with prioritization, confidentiality, urgency, and follow-through
Maintain complete, objective, accurate, and timely case documentation in the case-management system
Use case trends, PIP dashboards, SuccessFactors, case-management reporting, and people insights to identify risks and improvement opportunities
Partner with Legal, Ethics & Compliance, HR Operations, Security, Internal Audit, Benefits, Leave Administration, and other stakeholders
Facilitate or support leader and HRBP education on performance improvement, documentation, workplace conflict, escalation paths, and employee relations best practices
Support TMR operational excellence through standard work, process maps, RACIs, templates, and tools

Requirements

What you’ll need

Bachelor’s Degree required
Bilingualism in English and French is strongly preferred
5+ years progressive experience in employee relations, HR business partnership, investigations, performance improvement, workplace conflict resolution, HR compliance, or a comparable advisory role
Strong consulting skills advising leaders, HRBPs, and cross-functional partners on sensitive, ambiguous, or higher-risk workplace matters
Investigation or fact-finding capability, including intake assessment, investigation planning, interviewing, credibility assessment, evidence review, findings, practical recommendations, and concise report writing
Knowledge of performance management, progressive discipline, PIPs, workplace conflict resolution, misconduct, policy violations, retaliation, harassment, discrimination, accommodations, leaves, and related employment risk concepts
Ability to use data, dashboards, case trends, and people insights to identify risk, diagnose root causes, recommend practical solutions, and support proactive leader action
Ability to build trusted relationships while maintaining neutrality, confidentiality, objectivity, and appropriate separation between fact-finding, recommendations, business decisions, and outcome delivery
Strong process orientation, case-management discipline, prioritization, and project execution skills
Excellent written and verbal communication skills, including explaining complex employee relations concepts and preparing objective, defensible documentation
Courage and judgment to challenge assumptions, influence without direct authority, balance business needs with team member experience, and recommend fair, consistent, principles-based outcomes
High integrity, sound ethics, discretion, learning agility, and working knowledge of applicable federal, state, and local employment laws and regulations relevant to employee relations matters
Ability to operate in a specialized or blended assignment model, including performance consultation, complex investigations, or dual-role support
Pre-employment background checks are required for all external candidates

Benefits

Comp & perks

Medical, dental, vision and prescription drug coverage
Paid time off (PTO)
Up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program for physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more