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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer support and technical product assistance, particularly in electrical and lighting systems. Proficient in navigating multiple applications and providing solutions based on customer interactions.
Highest-signal resume keywords
Customer SupportTechnical Product SupportElectrical Systems TroubleshootingIndustrial Controls ExperienceProficiency in Computer Use
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationMaintenanceTroubleshootingRepairElectrical SystemsLighting SystemsWiringControlsAutomationTechnical Expertise
Soft Skills
CommunicationProblem-SolvingDocumentation
Tools & Technologies
Grainger Online CatalogComputer ProgramsDual Monitors
Industry Keywords
Post-Sales SupportCustomer InteractionVendor TrainingField-Team Interactions
About the role
Key responsibilities & impact- Assist customers by telephone with selecting the right product
- Provide post-sales support
- Answer product application and troubleshooting questions for a large range of Grainger products
- Communicate with external customers, including end-users, maintenance technicians, and contractors
- Communicate with internal customers, including parts and sourcing specialists, sales, and store team members
- Provide technical product support by telephone while using multiple computer programs and applications simultaneously
- Identify solutions and document customer conversations
- Navigate websites, conduct web searches, and conduct product searches using the Grainger online catalog
- Follow established processes and published schedules during periods of greatest customer need
- Use industry-related experience, formal vendor training, and on-the-job learning to maintain technical expertise
- Capture and forward product feedback to product teams based on customer and field-team interactions
Requirements
What you’ll need- 7+ years of relevant job experience or hands-on field experience
- Experience with installation, maintenance, troubleshooting, and repair of electrical or lighting systems, wiring, and controls
- Experience with Industrial Controls and Automation
- Proficiency in computer use
- Ability to navigate different applications simultaneously using multiple screens/dual monitors
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans starting on day one
- 6 free therapy sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period; no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents