FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer support and technical product assistance, particularly in the application, installation, and troubleshooting of material handling, cleaning, and security products. Proficient in navigating multiple computer applications and providing effective solutions to customer inquiries.
Highest-signal resume keywords
7+ Years Relevant ExperienceTechnical Product SupportIndustrial Controls and AutomationProficiency in Computer UseMulti-Screen Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application InstallationTroubleshootingRepair of Material Handling ProductsRepair of Cleaning ProductsRepair of Security Products
Soft Skills
Customer CommunicationProblem SolvingDocumentation
Tools & Technologies
Grainger Online CatalogComputer ProgramsDual Monitors
Industry Keywords
Post-Sales SupportVendor TrainingField Team Interaction
About the role
Key responsibilities & impact- Assist customers by telephone by selecting the right product
- Provide post-sales support
- Answer product application and troubleshooting questions for a large range of Grainger products
- Communicate with external customers, including end-users, maintenance technicians and contractors
- Communicate with internal customers, including parts and sourcing specialists, sales, and branch team members
- Provide technical product support by telephone while using multiple computer programs and applications simultaneously
- Identify solutions and document customer conversations
- Navigate websites, conduct web searches, and conduct product searches using the Grainger online catalog
- Follow established processes and published schedules when customer need is greatest
- Use industry-related experience, formal vendor training, and on-the-job learning to maintain technical expertise
- Capture and forward product feedback to product teams based on interactions with customers and field team members
Requirements
What you’ll need- 7+ years of relevant job experience or hands-on field experience in the application, installation, maintenance, troubleshooting and repair of material handling, cleaning and security products, systems and equipment
- Experience with Industrial Controls and Automation
- Proficiency in computer use
- Ability to navigate different applications at the same time with multiple screens/dual monitors
- Ability to work Monday-Friday, 10:30am-7pm CST
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents
- Remote work location