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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer support and technical product assistance, with a strong understanding of OSHA regulations and familiarity with industry standards. Proficient in navigating multiple computer applications and providing effective solutions to customer inquiries.
Highest-signal resume keywords
Customer Support ExperienceOSHA Regulations UnderstandingTechnical Product SupportProficiency in Computer UseIndustry-Related Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Product SupportCustomer AssistanceProduct Application TroubleshootingDocumenting Customer ConversationsNavigating Online CatalogsConducting Web SearchesUsing Multiple Computer ProgramsSimultaneous Application NavigationOccupational Safety and Health KnowledgeSafety Engineering Expertise
Soft Skills
Effective CommunicationProblem-SolvingCustomer InteractionCollaboration with Internal TeamsFeedback Reporting
Tools & Technologies
Grainger Online CatalogDual MonitorsComputer Applications
Industry Keywords
NIOSHMSHANFPAANSIEnvironmental StudiesIndustrial Hygiene
About the role
Key responsibilities & impact- Assist customers by telephone with selecting the right product
- Provide post-sales support
- Answer product application and troubleshooting questions for a large range of Grainger products
- Communicate with external customers, including end-users, maintenance technicians, and contractors
- Communicate with internal customers, including parts and sourcing specialists, sales, and store team members
- Provide technical product support by telephone while using multiple computer programs and applications simultaneously
- Identify solutions and document customer conversations
- Navigate websites, conduct web searches, and conduct product searches using the Grainger online catalog
- Follow established processes and published schedules when customer need is greatest
- Use industry-related experience, formal vendor training, and on-the-job learning to maintain technical expertise
- Capture and forward product feedback to product teams based on customer and field team interactions
- Report to the Manager, TPS Customer Experience
Requirements
What you’ll need- 7+ years of relevant job experience or hands-on field experience required in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Industrial Hygiene, or Safety Engineering
- Understanding of OSHA regulations
- Familiarity with NIOSH, MSHA, NFPA, ANSI, and other regulatory organizations
- Proficiency in computer use
- Ability to navigate different applications simultaneously using multiple screens/dual monitors
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans starting on day one
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents
- Remote work from home