Customer Service Agent

Grand Circle Corporation

. Handle a high volume of inbound calls assisting travelers with reservations and complex issues .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on handling inbound calls, resolving complex issues, and maintaining customer relationships. Proficient in working across multiple systems and adapting to evolving processes while ensuring accurate documentation and metrics adherence.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCritical ThinkingEmpathy in CommunicationRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceReservation ManagementPayment ProcessingItinerary ManagementDocumentation Skills

Soft Skills

Empathetic CommunicationJudgmentAdaptabilityConfidence in Conversations

Tools & Technologies

Legacy SystemsNext-Generation SystemsMultiple Monitor Setup

Industry Keywords

Inbound CallsCustomer InteractionsMetrics-Driven EnvironmentTravel IndustryPolicy Compliance

About the role

Key responsibilities & impact

Handle a high volume of inbound calls assisting travelers with reservations and complex issues
Update traveler contact information and modify reservations
Process payments and manage airline tickets
Reset online access and provide general itinerary information
Follow up on customer requests through email and outbound calls
Communicate information about Grand Circle products and policies
Document customer interactions and call notes accurately
Work across 5–7 programs and three monitors to resolve inbound calls
Work in a metrics-driven environment measuring call handling, attendance, schedule adherence, surveys, and values assessments
Build connections with travelers and respond empathetically to cancellations and itinerary changes
Investigate complex issues, apply critical thinking and judgment, identify policy-compliant options, and preserve customer relationships

Requirements

What you’ll need

At least 2+ years of experience working in a call center environment and handling inbound, customer service focused calls
Proven ability to handle customer conversations confidently in an unscripted environment
Strong problem-solving and critical-thinking skills
Ability to handle challenging calls with empathy, use sound judgment, and identify options that help preserve the customer relationship
At least 1 year of experience working remotely; preference is given to candidates who have started a new role and completed training remotely
Ability to work efficiently across evolving legacy and next-generation systems
Ability to learn new skills quickly and remain effective as tools, processes, and business priorities change
Reliable hardwired internet access; Wi-Fi connections are not permitted
Must reside in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah

Benefits

Comp & perks

Eligibility for an annual incentive bonus
Overtime opportunities during peak booking and travel seasons, based on business need
Heavily subsidized medical, dental, and vision coverage
Wellness resources and virtual fitness opportunities
Substantial PTO
11 paid holidays
Paid volunteer time
50% off trips for you and a companion
25% off trips for additional immediate family members
Exclusive quarterly associate offers
401(k) with company match
Life and disability insurance
Tuition assistance
Professional development
Pet insurance
Home and auto discounts