Customer Service Agent

Grand Circle Corporation

. Handle a high volume of inbound calls .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a high-volume call center environment, effectively managing reservations and providing comprehensive information while utilizing multiple platforms. Proficient in metrics-driven performance, ensuring adherence to key performance indicators and maintaining high-quality service standards.

Highest-signal resume keywords

Customer Service ExperienceCall Center ProficiencyMetrics-Driven PerformanceRemote Work ExperienceMulti-Program Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementPayment ProcessingItinerary InformationCustomer Interaction DocumentationAverage Handle TimeAfter Call WorkAverage Speed to AnswerHold TimeAttendanceAdherence

Soft Skills

CommunicationTeamworkEmotional MaturityAdaptabilityRisk Taking

Tools & Technologies

Call Center SoftwareCustomer Relationship Management (CRM) SystemsMultiple Screen SetupRemote Communication Tools

Industry Keywords

Inbound CallsCustomer RequestsTravel ManagementValues-Focused EnvironmentUnscripted Environment

About the role

Key responsibilities & impact

Handle a high volume of inbound calls
Assist customers with managing reservations
Update traveler contact information
Modify reservations
Process payments
Manage airline tickets
Reset online access
Provide general itinerary information
Follow up on customer requests through email and outbound calls
Communicate comprehensive information about products and policies to travelers
Document customer interactions and call notes in assigned programs
Work efficiently across multiple platforms and three screens
Operate in a values-focused environment emphasizing communication, risk taking, emotional maturity, thriving in change, teamwork, speed, and quality
Work in a metrics-driven environment

Requirements

What you’ll need

2+ years of experience working in a call center environment, receiving customer service-based calls
Displayed proficiency in an unscripted environment
1+ years of experience working remotely (preference to those who have started and trained remotely)
Must have hardwired internet; cannot use Wi-Fi
Must be located in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah
Must work the specified training and production schedules
Ability to work across 5–7 programs simultaneously using 3 screens
Ability to work in a metrics-driven environment, including Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Benefits

Comp & perks

Annual incentive bonus
Comprehensive and heavily subsidized medical, dental, and vision plans
On-site gym access
Holistic wellness sessions
Group fitness classes
Substantial Paid Time Off (PTO)
11 paid holidays, including Juneteenth, Memorial Day, and Labor Day
50% off trips for the employee and a companion
25% off trips for additional immediate family members
Exclusive quarterly associate travel deals
401(k) with company match
Life insurance
Disability coverage
Tuition assistance for professional and personal development
Professional development opportunities through overseas travel
Direct access to Pinnacle Leadership & Team Development
FSA options
Pet insurance
Home and auto discounts
Milestone Recognition
Paid volunteer time off