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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building AI-powered automations and workflows, with a strong focus on operational efficiency and data-driven improvements. Proficient in leveraging automation tools and platforms to enhance customer support processes and reduce manual work.
Highest-signal resume keywords
AI Workflow DevelopmentSalesforce ExperienceAutomation Tools ExposureData Privacy ComplianceLow-Code Platform Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI AutomationWorkflow DesignScriptingAPIsPrototypingTestingDeploymentIterative LearningCase EnrichmentRouting
Soft Skills
CollaborationProblem-SolvingAdaptabilityCommunication
Tools & Technologies
ForethoughtMicrosoft CopilotCustomer Support ToolsLow-Code Platforms
Certifications & Qualifications
Privacy Training
Industry Keywords
AutomationOperational EfficiencyAI Resolution RateSupport OperationsData Privacy
About the role
Key responsibilities & impact- Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot
- Support workflow design for auto-resolution, case enrichment, and routing
- Rapidly prototype, test, deploy, and iterate on scoped automation solutions
- Contribute to improvements in AI resolution rate and automation coverage
- Reduce manual work across support operations through effective automation design
- Partner with Support, CX, and AI teams to translate operational needs into practical solutions
- Continuously improve automation performance using data, feedback, and iterative learning
- Deliver multiple scoped, production-ready AI automations within the first 3–6 months
- Help reduce manual case handling and improve operational efficiency across support workflows
Requirements
What you’ll need- Foundational experience building AI workflows or automations
- Exposure to APIs, scripting, or automation tools
- Ability to learn new technologies quickly and apply them in practical support scenarios
- Experience with Salesforce or customer support tools is preferred
- Exposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions is preferred
- Familiarity with automation or low-code platforms is preferred
- Background in technical, engineering, or data-related fields is preferred
- Must demonstrate at least one working AI automation or project and be prepared to walk through it during interviews
- Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets
- Responsible for ensuring data privacy and completing required privacy training
Benefits
Comp & perks- Remote work in a remote-first company
- Employee Resource Groups
- Coffee with Mark sessions with the CEO
- Microsoft Teams communities focused on wellness, art, furbabies, family, and parenting
- Special guest discussions on issues impacting employees