Granicus

Consultant

• Support external stakeholder outreach and engagement events
• Coordinate domestic and international protocol-sensitive events, media appearances, and partner meetings
• Manage venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials, and on-site event support
• Provide logistical, administrative, and correspondence support
• Support live and virtual stakeholder and industry engagement events
• Manage guest check-in and reception
• Coordinate audiovisual setup, operation, and support
• Maintain agenda discipline through timekeeping
• Troubleshoot and resolve issues in real time
• Coordinate with facility and IT support staff
• Lead discovery and planning through stakeholder interviews, event content audits, assessments, and current-state analyses
• Translate insights into event management frameworks and actionable plans
• Advise clients and shape strategies to help achieve their goals
• Serve as a primary client feedback conduit to GXG leadership
• Execute client initiatives proactively and guide decisions using data and best practices
• Represent the Granicus Experience Group at industry conferences and workshops in the U.S. and internationally
• Maintain expertise in Granicus products and upcoming platform enhancements
• Propose product enhancements based on client needs
• Preserve the confidentiality, integrity, and availability of Granicus information assets
• Ensure employee and customer data privacy and complete required privacy training

Senior Consultant – Stakeholder Experience

Solutions Engineer

• Build, test, deploy, and operate AI-powered workflows, agents, and automations within Salesforce, Microsoft 365, Azure AI, and Copilot
• Implement prompt logic, orchestration flows, tool calling, and context retrieval for LLM-based systems
• Translate approved AI solution designs into scalable, maintainable, and secure implementations
• Ensure AI solutions are production-ready, observable, resilient, and aligned with business outcomes
• Design and maintain LLM evaluation frameworks for accuracy, relevance, consistency, and impact
• Implement offline and online evaluations using test datasets, golden answers, regression suites, feedback loops, telemetry, and behavioral signals
• Define evaluation thresholds, quality gates, and launch-readiness criteria
• Design hallucination-reduction strategies using RAG, context filtering, grounding, citations, guardrails, validation, and response constraints
• Monitor AI outputs, confidence signals, and failure modes in live environments
• Investigate incorrect or low-confidence outputs and implement corrective improvements
• Define and instrument metrics covering quality, adoption, latency, reliability, and operational or revenue impact
• Build telemetry connecting AI usage to cycle-time reduction, capacity unlocked, and risk reduction
• Implement context pipelines using structured data, documents, and governed knowledge assets
• Enforce data quality, access controls, grounding standards, and versioning
• Support documentation, testing, auditability, change management, privacy, security, and responsible AI requirements
• Collaborate with Product Managers, AI Solutions Architects, Systems teams, analytics teams, and GTM stakeholders
• Support enablement, adoption, reviews, retrospectives, and continuous post-launch improvement

AI Solutions Engineer

Customer Support

• Serve as the first point of contact for customer requests received by email and chat
• Handle all requests independently and efficiently
• Escalate technical issues and bugs to the technical team
• Liaise with the development team to resolve customer concerns
• Proactively and continuously update customers and staff in Australia, Canada, the United States, and the United Kingdom on ongoing or unresolved issues
• Develop an in-depth understanding of the EngagementHQ platform
• Build customer trust through empathy, anticipating needs, and responding quickly
• Collaborate closely with the development team
• Collaborate with the product team
• Report directly to the Support Manager in India

Senior Tech Support Representative

Business Development Rep

• Prospect, qualify, and generate new sales opportunities supporting Federal, State, and Local Sales teams
• Develop new business via phone and email by educating prospects about the Granicus platform
• Conduct initial qualification and discover prospects’ environments, pain points, and potential projects
• Identify key buying influencers, budgets, and timelines within target markets
• Follow up with inbound marketing leads and outbound prospects through strategic outreach
• Build and cultivate prospect relationships and move opportunities through the sales funnel
• Collaborate with account executives on territory plans and sales pipeline growth
• Use Salesforce CRM to track sales activities and maintain accurate contact and lead data
• Analyze sales pipeline reports and dashboards
• Partner with Sales and Marketing Teams and perform other assigned duties

Business Development Representative

• Prospect for, qualify, and generate new sales opportunities supporting Federal, State, and Local Sales teams
• Develop new business via phone and email and introduce prospects to the Granicus platform
• Conduct initial qualification and discover prospects’ environments, pain points, projects, budgets, and timelines
• Identify key buying influencers within target markets
• Follow up with inbound marketing leads and outbound prospects through strategic outreach
• Build and cultivate prospect relationships and move opportunities through the sales funnel
• Collaborate with account executives on territory plans and sales pipeline growth
• Use Salesforce CRM to track sales activities and maintain accurate contact and lead data
• Analyze sales pipeline reports and dashboards
• Support Granicus information security and data privacy responsibilities
• Perform other duties as assigned

Full-stack Engineer

• Design, develop, and maintain scalable backend services using Python, FastAPI, and LangChain
• Build and maintain scraping frameworks using Firecrawl, Playwright, or similar technologies
• Develop and orchestrate multi-agent systems, including LangFlow pipelines and agent-to-agent communication
• Deploy multi-agent systems to production with robust monitoring and failover mechanisms
• Integrate agents with Salesforce, SharePoint, Slack, and internal business systems
• Create responsive, user-friendly frontend components using React.js or similar frameworks
• Implement real-time interfaces using SSE or WebSocket
• Monitor agent performance and interaction logs using observability platforms such as LangFuse
• Mentor junior developers and conduct code reviews
• Help drive system architecture decisions
• Collaborate with AI/ML, DevOps, and Product teams in agile environments
• Support Granicus information security, confidentiality, integrity, availability, and data privacy requirements

Senior Software Engineer

Communications

• Serve as principal strategic adviser to executive stakeholders on program direction, operating models, communications governance, and customer experience transformation
• Lead a complex multichannel strategic program for Medi-Cal in California, managing scope, timeline, and requirements
• Lead innovation in program delivery to improve transparency, auditability, and stakeholder outcomes
• Establish discovery methodologies, journey mapping frameworks, audience intelligence models, and engagement strategies
• Define enterprise-scale communications, engagement, and customer experience frameworks for Medi-Cal and future health and human services programs
• Manage planning, content development, reporting, and optimization
• Translate executive goals, policy priorities, audience needs, constraints, and data into strategic decisions and recommendations
• Operate as the on-site authority for communications and experience strategy
• Guide senior customer and Granicus stakeholders through high-impact decisions, risks, trade-offs, and opportunities
• Define multichannel planning, content development, campaign orchestration, reporting, optimization, and continuous improvement across email, SMS, web, and related channels
• Coordinate project team members through discovery, delivery, project management, and optimization
• Develop project plans, schedules, deliverables, and other project management artifacts
• Analyze roadmaps for conflicts, timeline consolidation, risks, resource allocation, critical paths, and mitigation plans
• Optimize delivery systems across scope, cost, risk, and long-term outcomes
• Ensure solutions are durable, scalable, and transferable
• Serve as final functional authority for the quality and strategic integrity of communications and experience deliverables
• Act as primary client feedback conduit to the Granicus Experience Group
• Become an expert on Granicus products and future product development
• Represent the Granicus Experience Group in speaking roles, panels, webinars, workshops, client outreach, and industry conferences throughout the U.S. as needed

Principal Consultant – Communications & Experience

• Direct the agent array on production workstreams by decomposing problems, dispatching tasks, and integrating output into shipped software
• Review agent-generated pull requests at volume and depth for correctness, security, and accessibility defects
• Author evaluation suites that make software quality measurable
• Own end-to-end quality, including correctness, performance, security posture, and WCAG accessibility
• Advance workstreams from supervised toward autonomous execution based on reliability data
• Revert autonomy when measured reliability does not support it
• Identify degradation in patterns, prompts, or pipeline components and work with the lead architect on remediation
• Maintain agent operations within the security boundary
• Contribute to AI-native engineering lifecycle standards
• Mentor engineers transitioning to agent-directed delivery
• Preserve confidentiality, integrity, and availability of company information assets
• Ensure employee and customer data privacy and complete required privacy training

Software Engineer 4 – AI Native

Account Executive

• Generate a consistent pipeline of net new opportunities through strategic prospecting, territory planning, referrals, events, and executive outreach
• Build relationships with senior government leaders and uncover strategic initiatives aligned with Granicus solutions
• Use account research and stakeholder mapping to create opportunities without an active project or budget
• Lead outcome-based discovery conversations covering business challenges, citizen impact goals, operational inefficiencies, and executive priorities
• Quantify business value and build business cases aligned with measurable customer outcomes
• Connect customer objectives to digital transformation, constituent engagement, service delivery, and operational modernization initiatives
• Qualify opportunities using MEDDPICC principles and maintain understanding of metrics, economic buyers, decision criteria, decision processes, and competitive positioning
• Develop account-specific win strategies for complex opportunities with multiple stakeholders and lengthy procurement cycles
• Identify and mitigate deal risks while establishing mutual action plans with customers
• Own territory planning, account prioritization, pipeline health, forecasting accuracy, and revenue attainment
• Build multi-year growth strategies and expand Granicus' footprint across agencies and departments
• Facilitate executive-level conversations that advance customer buying decisions
• Engage agency leaders, IT executives, communications teams, program owners, and procurement stakeholders throughout the sales cycle
• Maintain responsibility for Granicus information security, data privacy, and required privacy training

Enterprise Account Executive

• Serve as principal strategic adviser to executive stakeholders on program direction, operating models, communications governance, and customer experience transformation
• Lead a complex multichannel strategic program for California's Medi-Cal program
• Manage project scope, timelines, requirements, risks, resources, and deliverables
• Lead innovation in program delivery to improve transparency, auditability, and stakeholder outcomes
• Establish discovery methodologies, journey mapping frameworks, audience intelligence models, and engagement strategies
• Define and evolve enterprise-scale communications, engagement, and customer experience frameworks
• Plan, develop, report on, optimize, and continuously improve content and campaigns across email, SMS, web, and related channels
• Translate executive goals, policy priorities, audience needs, constraints, and data into strategic decisions and actionable recommendations
• Operate autonomously as the on-site authority for communications and experience strategy
• Guide senior customer and Granicus stakeholders through high-impact decisions, risks, trade-offs, and opportunities
• Coordinate project team members throughout the project lifecycle from discovery through delivery and ongoing optimization
• Develop and maintain project plans, schedules, deliverables, governance artifacts, and management processes
• Analyze roadmaps for conflicting tasks, timeline consolidation, risks, resource allocation, and critical paths
• Ensure delivery systems operate effectively at scale and solutions are durable, scalable, and transferable
• Serve as final functional authority for the quality and strategic integrity of assigned communications and experience deliverables
• Act as primary client feedback conduit to the Granicus Experience Group
• Keep abreast of Granicus product enhancements and future product development
• Represent Granicus Experience Group in speaking engagements, panels, webinars, workshops, client outreach, and industry conferences throughout the U.S. as needed
• Maintain information security and data privacy in accordance with company policies

Principal Consultant – Communications, Experience

• Generate a consistent pipeline of net new opportunities through strategic prospecting, territory planning, referrals, events, and executive outreach
• Build relationships with senior government leaders and uncover strategic initiatives aligned with Granicus solutions
• Use account research and stakeholder mapping to create opportunities without an active project or budget
• Lead outcome-based discovery conversations covering business challenges, citizen impact goals, operational inefficiencies, and executive priorities
• Quantify business value and build business cases aligned to measurable customer outcomes
• Connect customer objectives to digital transformation, constituent engagement, service delivery, and operational modernization initiatives
• Qualify opportunities using MEDDPICC principles
• Develop account-specific win strategies for complex opportunities with multiple stakeholders and lengthy procurement cycles
• Identify and mitigate deal risks and establish mutual action plans
• Own territory planning, account prioritization, pipeline health, forecasting accuracy, and revenue attainment
• Build multi-year growth strategies and expand Granicus’ footprint across agencies and departments
• Facilitate executive-level conversations that advance customer buying decisions
• Engage agency leaders, IT executives, communications teams, program owners, and procurement stakeholders throughout the sales cycle
• Preserve the confidentiality, integrity, and availability of Granicus information assets
• Ensure employee and customer data privacy and complete required privacy training

• Handle and resolve routine and complex customer care requests
• Coordinate with Technical Support, Product, and Engineering to resolve customer cases
• Provide advanced support for premium offerings and complex issues
• Serve as an escalation point for Customer Care Representatives and Technical Support Representatives
• Manage executive escalations involving Granicus executives or critical customers
• Collaborate cross-functionally to resolve escalated cases efficiently
• Serve as primary contact for executive customers
• Build relationships with executive stakeholders and advanced support customers
• Moderate discussions in Granicus govCommunities
• Provide expert guidance and support to customers in the community
• Gather customer feedback and identify trends and common challenges
• Suggest process improvements based on customer insights
• Track and report resolution of escalated cases
• Identify systemic issues and advocate for long-term solutions
• Provide recommendations to internal teams based on case trends

Customer Care Escalation Specialist

Business Analyst

• Identify business needs, analyze requirements, and propose solutions to improve business processes and operations
• Analyze and document current business processes and identify areas for improvement
• Develop data-driven business analyses
• Create reports, dashboards, and visualizations to support decision-making
• Gather and document business requirements from stakeholders
• Assist functional teams, the Enterprise PMO, and the business systems team with key initiatives
• Conduct market research and competitive analysis to inform business strategies
• Support Granicus's mission of connecting governments and residents through cloud-based digital solutions

Business Analyst Intern

Financial Planning and Analysis

• Serve as a trusted strategic finance partner to senior leaders across various functions
• Translate business performance into clear insights and actionable recommendations
• Influence decisions on headcount, operating spend, resource allocation, investment priorities, and profitability
• Lead annual operating planning, rolling forecasts, monthly outlook updates, and scenario analysis
• Manage and develop a high-performing FP&A team, including hiring, coaching, performance management, prioritization, and career development
• Establish operating rhythms, timelines, and accountability across planning, forecasting, and business-review processes
• Own hands-on financial modeling and help evolve Adaptive Insights planning models, reporting capabilities, process improvements, and user adoption
• Deliver reporting and analysis for senior leadership, including budget-versus-actual reviews, KPIs, operating trends, risks, and opportunities
• Improve visibility into revenue and margin performance, including recurring and non-recurring revenue drivers and margin trends
• Partner with Finance, Accounting, and business leaders to strengthen data quality, reporting infrastructure, financial processes, and visualization of key performance insights
• Lead financial decision support for investment cases, profitability initiatives, and other cross-functional priorities
• Drive continuous improvement in FP&A processes, tools, and ways of working

Director – Financial Planning & Analysis

Sales

• Lead a high-performing team of Account Executives selling technology solutions to Canadian federal, provincial, and local government agencies
• Drive revenue growth, expand market share, and deepen public-sector relationships
• Deliver financial results through forecasting, budget planning, and variance management
• Recruit, develop, and retain sales talent while fostering accountability, coaching, and continuous improvement
• Contribute market insights to strategic planning and implement scalable sales systems and processes
• Set sales objectives and quotas aligned with organizational priorities
• Expand the customer base through strategic account planning, vertical marketing, and stakeholder relationship-building
• Identify platform opportunities and surface customer needs and competitive trends to influence product strategy
• Meet and exceed quarterly quota targets
• Develop expertise and share insights across the organization

Senior Consultant – Stakeholder Experience

AI Solutions Engineer

Senior Tech Support Representative

Business Development Representative

Business Development Representative

Senior Software Engineer

Principal Consultant – Communications & Experience

Software Engineer 4 – AI Native

Enterprise Account Executive

Principal Consultant – Communications, Experience

Enterprise Account Executive

Customer Care Escalation Specialist

Business Analyst Intern

Director – Financial Planning & Analysis

Sales Manager