Billing and Collections Associate

Granicus

. Maintain accurate records of billing activities, collections efforts, customer communications, and payment status .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing and accounts receivable management, with strong analytical skills to resolve discrepancies and ensure accurate record-keeping. Proficient in both English and Spanish, with effective communication and organizational abilities to collaborate across teams and manage multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Billing And Accounts Receivable ManagementMicrosoft Excel ProficiencyFluent In Spanish And EnglishNetSuite ExperienceSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ActivitiesCollections EffortsPayment Status MonitoringDispute ResolutionAccounts Receivable Aging ReportsData Privacy ComplianceProcess ImprovementAnalytical SkillsDocumentation PreparationCustomer Invoicing

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention To DetailProblem-Solving AbilitiesOrganizational Skills

Tools & Technologies

Microsoft OfficeNetSuiteSalesforce

Industry Keywords

Customer Account ManagementPayment TermsBilling RecordsExternal AuditsConfidentiality

About the role

Key responsibilities & impact

Maintain accurate records of billing activities, collections efforts, customer communications, and payment status
Monitor customer accounts for overdue balances and delinquent accounts
Contact customers regarding outstanding invoices and past-due payments
Escalate delinquent accounts when necessary
Update account records with payment activity, collection notes, disputes, and follow-up actions
Assist with preparing, generating, and distributing customer invoices
Research and resolve billing discrepancies, payment issues, and customer disputes
Maintain customer account information, payment terms, and billing records in company systems
Provide documentation and support for annual external audits and compliance requests
Prepare and distribute Accounts Receivable aging reports and collection status updates
Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues
Participate in cross-functional projects affecting billing, collections, credit, and cash application processes

Requirements

What you’ll need

1-2 years of experience in accounting-related roles, including Billing and Accounts Receivable
Strong verbal and written communication skills
Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
Fluent in both written and spoken Spanish and English
Experience with NetSuite and Salesforce is preferred
Strong attention to detail and problem-solving abilities
Effective organizational and project management skills
Ability to identify process improvement opportunities and challenge existing workflows
Ability to adapt and thrive in a fast-paced, dynamic environment
Ability to prioritize multiple tasks and consistently meet deadlines while maintaining accuracy
Strong analytical skills to research, investigate, and resolve billing and collection issues
Candidates must currently be located in Puerto Rico
No degree requirements for most roles; no degree requirement is stated for this role
Responsible for preserving confidentiality, integrity, and availability of company information assets
Responsible for ensuring data privacy and completing required privacy training

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days – Paid days off to unplug and focus on mental health
Work From Home Reimbursement
Private health, vision, dental and life insurance – 100% Employer-Paid
On-Demand Mental Health Support – Access to Headspace and other wellness tools
Pension Plan and Retirement options
Online Learning Platforms
Competitive Salary & Bonuses
Employee Resource Groups
Coffee with Mark sessions
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Special guest discussions on issues impacting employees