Customer Success Consultant

Granicus

. Proactively guide clients through the customer journey from pre-sales through onboarding, implementation, support, and sales .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,600 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and customer success strategies, leveraging analytics and data-driven decision-making to enhance adoption and usage of Granicus products. Strong organizational and interpersonal skills are essential for building relationships and advocating for clients across various divisions.

Highest-signal resume keywords

Client EngagementData-Driven Decision MakingCustomer Success Best PracticesSalesforce DocumentationPublic-Sector Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AnalyticsData-Driven RecommendationsSaaS Customer SuccessCivic Management ToolsClient BaselinesGranicus Products KnowledgeProcess Improvement

Soft Skills

Interpersonal SkillsOrganizational SkillsProactive Environment AdaptabilityRelationship Building

Tools & Technologies

GranicusSalesforce

Certifications & Qualifications

Data Privacy Training

Industry Keywords

Public SectorCustomer JourneyClient TopicsAgency DevelopmentsCitizen Engagement

About the role

Key responsibilities & impact

Proactively guide clients through the customer journey from pre-sales through onboarding, implementation, support, and sales
Consume Granicus and auxiliary metrics via signature dashboards
Make data-driven recommendations using Granicus benchmarks and client baselines to accelerate adoption
Ensure product best practices are adopted along the maturity curve
Leverage account and auxiliary analytics to increase adoption and usage
Research and stay current on client topics, agency and administration developments, media reports, and vertical developments
Employ and evolve best practices aligned with Customer Success industry practices
Provide bespoke client interactions while leveraging the resource library
Advocate for customers across cross-functional divisions, including product enhancements
Collaborate with Sales to expand on-the-ground and online intelligence
Identify and document expansion opportunities in Salesforce
Keep current on Granicus products, SaaS customer-success practices, competitive advancements, and modern engagement trends
Represent Granicus at internal and external speaking events as a subject-matter expert

Requirements

What you’ll need

5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company
Strong experience nurturing clients in an agency, public-sector, or software organization
Knowledge of analytics and data-driven decision making
Preferred knowledge of civic-management and citizen-engagement tools
Knowledge of public-sector information, developments, and future
Excellent organizational skills and passion for process, business systems, and process improvement
Exceptional interpersonal skills for internal and external relationship building
Ability to thrive in a lean, self-propelling, proactive environment
Commitment to diversity of thought and consideration of different ideas
Willingness to travel up to 20% for client meetings and Granicus commitments, as needed
Responsible for preserving the Confidentiality, Integrity, and Availability of Granicus information assets
Responsible for ensuring data privacy and completing required privacy training
No degree requirement for this role

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions when enrolled in a High-Deductible Health Plan
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms for professional development
Competitive Salary & Bonuses
Employee Resource Groups
Coffee with Mark sessions
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more