Data Analyst – Customer Analytics

Granicus

. Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $90,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading analytics workstreams, developing measurement frameworks, and optimizing reporting solutions while ensuring data accuracy and governance. Proficient in advanced SQL and BI platforms, with a strong ability to communicate insights to diverse stakeholders.

Highest-signal resume keywords

Advanced SQL SkillsExpert-Level Proficiency In BI PlatformsExperience In Measurement StrategiesMentoring Junior AnalystsAgile/Scrum Delivery Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytics WorkstreamsMeasurement FrameworksKPI DefinitionPerformance BenchmarkingData VisualizationData GovernanceReporting InfrastructureAnalytical Findings CommunicationRoot Cause AnalysisQuality Assurance

Soft Skills

MentoringCoachingCommunicationProblem-SolvingCollaboration

Tools & Technologies

QuickSightTableauPower BILookerAI-Assisted Analytics ToolsProductivity Platforms

Industry Keywords

Digital AgencyGovTechGovernment Digital CommunicationsProfessional ServicesData Privacy

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead end-to-end analytics workstreams for assigned GXG customer engagements, from requirements definition through delivery, insight communication, and optimization recommendations
Design, build, and maintain measurement frameworks defining KPIs, success metrics, and performance benchmarks for government digital communication programs
Lead architecture, development, and optimization of dashboards and reporting solutions integrating multiple data sources
Own data accuracy, reliability, and governance for workstream-level reporting outputs
Define, document, and champion analytics standards, reporting methodologies, and data governance practices
Make independent analytical and methodological decisions regarding approaches, metrics frameworks, visualization strategies, and tool architectures
Author and maintain SOPs, analytics playbooks, reporting specifications, and knowledge-base documentation
Serve as primary analytics contact for assigned customer engagements
Lead requirements-gathering sessions and present data-driven findings and strategic recommendations to technical and non-technical audiences, including government stakeholders
Mentor and coach junior analysts on SQL, data visualization, measurement strategy, and analytics best practices
Conduct structured peer reviews and quality assurance of team deliverables
Investigate, analyze root causes, and resolve data quality and consistency issues
Establish preventive controls and documentation standards to reduce recurring errors
Identify, evaluate, and introduce emerging analytics approaches, AI-enabled tools, and productivity technologies
Lead research and proof-of-concept efforts to advance analytical capabilities
Lead analytics-related Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and stand-ups
Define and track analytics acceptance criteria and delivery milestones
Identify opportunities where data can improve customer program outcomes and service delivery
Present evidence-based recommendations influencing customer measurement strategy

Requirements

What you’ll need

4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment
Demonstrated ownership of analytics workstreams, measurement frameworks, or reporting infrastructure, leading deliverables end-to-end
Advanced SQL skills, including complex query design and multi-source data environments
Expert-level proficiency in at least one major BI platform: QuickSight, Tableau, Power BI, or Looker
Experience designing measurement strategies or analytics frameworks, including KPI definition and performance benchmarking
Experience communicating analytical findings and recommendations to senior or executive-level stakeholders, including government clients
Experience working across digital channels including email, web, surveys, CRM, and social, with cross-channel measurement design
Experience mentoring or coaching junior analysts or reporting contributors, including structured peer review or quality assurance
Experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance requirements
Experience working within Agile/Scrum delivery frameworks in an analytics or data context
Bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience
Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets
Responsible for ensuring data privacy and completing required privacy training
Preferred: experience in a digital agency, GovTech, or government-customer-facing analytics environment
Preferred: familiarity with government digital communications programs

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions when enrolled in a High-Deductible Health Plan
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses
Remote work in a remote-first company
Employee Resource Groups
Coffee with Mark sessions
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Special guests discussing issues impacting employees