Experience Partner

Granicus

. Develop, grow, and manage strategic customer relationships .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,000 - $72,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer relationships and delivering consultative solutions that enhance customer experience outcomes. Proven ability to collaborate with government stakeholders and drive organic growth through effective program management and engagement strategies.

Highest-signal resume keywords

Customer Success ManagementConsultative Solutions DevelopmentGovernment Stakeholder EngagementProject ManagementHuman-Centered Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementQuality AssuranceScope ManagementDelivery ManagementSales StrategyPerformance MonitoringProposal DevelopmentCustomer EngagementData Privacy ComplianceOperational Compliance

Soft Skills

Interpersonal SkillsProblem SolvingFlexibilityRelationship BuildingDiversity of Thought

Industry Keywords

Public EngagementCitizen EngagementService TransformationDigital ServicesConsultingEnterprise Account ManagementCustomer Churn PreventionExecutive Stakeholder RelationshipsCross-SellingUpselling

About the role

Key responsibilities & impact

Develop, grow, and manage strategic customer relationships
Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services
Create and deliver presentations and proposals addressing customer or prospect needs
Support delivery teams in managing scope, timeline, execution, and acceptance
Empower and guide individual contributors in career pathing through performance monitoring and evaluation
Train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation
Align programs, agency, or mission objectives with customers to improve CX outcomes
Design and deliver strategic program reviews and develop relationships with executive stakeholders
Identify and develop customer engagement and recognition opportunities
Drive organic growth through the existing book of business and relationships
Create demand for Granicus services and solutions
Collaborate with leadership to shape new services based on customer demand and insight
Serve as the voice of the customer to inform solutions and processes
Represent Granicus in speaking roles, panels, and internal or external engagements as a public-sector thought leader
Participate in pre-sales discovery, experience definition, project kickoff, regular customer check-ins, operational compliance, upsells, and cross-selling lead generation
Own a book of business across assigned mid-tier customers and act as primary point of contact for owned programs
Protect existing revenues and prevent or mitigate customer churn

Requirements

What you’ll need

4-6 years' experience in consulting, customer success, or enterprise account management, including scoping, delivery, quality assurance, and growth of programs
Preferably an understanding of human-centered design best practices and approaches
Ability to serve as a trusted adviser to government stakeholders; experience collaborating with and managing expectations of government clients is a plus
Demonstrated commercial acumen and successful track record of customer or project management
Passion for public service, citizen engagement, service transformation and communication
Strong interpersonal skills for internal and external relationship building at multiple levels of the organization
Self-motivated, flexible problem solver who can manage routine and adapt quickly
Ability to manage multiple client relationships and competing priorities
Commitment to diversity of thought and consideration of different ideas
Responsible for appropriately preserving the Confidentiality, Integrity, and Availability of Granicus information assets
Responsible for ensuring data privacy and completing required privacy training
No degree requirements for most roles

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions when enrolled in a High-Deductible Health Plan
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses
Remote-first work environment