Experience Partner

Granicus

. Conduct pre-sales discovery and experience definition .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,000 - $72,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, with a focus on government stakeholder engagement and service transformation. Proven ability to drive growth through strategic relationship management and consultative solutions development.

Highest-signal resume keywords

Customer Success ManagementGovernment Stakeholder EngagementConsultative Solutions DevelopmentProject ManagementHuman-Centered Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ConsultingProgram ManagementQuality AssuranceScopingDeliveryGrowth StrategiesData PrivacyPerformance MonitoringPresentation DevelopmentProposal Creation

Soft Skills

Interpersonal SkillsProblem SolvingRelationship BuildingAdaptabilitySelf-Motivation

Industry Keywords

Public EngagementCitizen EngagementService TransformationDigital ServicesCustomer Experience (CX)

About the role

Key responsibilities & impact

Conduct pre-sales discovery and experience definition
Support project kickoff
Bring industry expertise and perspective
Drive better outcomes through hands-on experience, services, data, and technical expertise
Maintain a working understanding of Granicus solutions
Align with and support customer objectives
Conduct regular customer check-ins
Ensure project operational compliance
Build relationships with client stakeholders
Own a book of business comprising programs across an assigned set of mid-tier customers
Serve as the primary point of contact for owned programs
Protect existing program revenues and prevent or mitigate program and customer churn
Grow revenues through direct upsells and cross-selling leads
Develop, grow, and manage strategic customer relationships
Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services
Create and deliver presentations and proposals for customer and prospect needs
Support delivery teams in managing scope, timeline, execution, and acceptance
Empower and guide individual contributors in career-pathing through performance monitoring and evaluation
Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation
Align customer programs, agency, or mission objectives to improve CX outcomes
Design and deliver strategic program reviews for executive stakeholders
Identify and develop customer engagement and recognition opportunities
Drive organic growth through the existing book of business and relationships
Create demand for Granicus services and solutions
Collaborate with leadership to shape new services based on customer demand and insight
Represent the voice of the customer to inform company solutions and processes
Represent Granicus in speaking roles, panels, and internal or external engagements as a public-sector thought leader

Requirements

What you’ll need

4-6 years' experience in consulting, customer success, or enterprise account management, including scoping, delivery, quality assurance, and growth of programs
Preferably an understanding of human-centered design best practices and approaches
Ability to serve as a trusted adviser to government stakeholders
Experience collaborating with and managing expectations of government clients is a plus
Demonstrated commercial acumen and successful track record of customer or project management
Passion for public service, citizen engagement, service transformation and communication
Strong interpersonal skills for internal and external relationship building at multiple levels of the organization
Self-motivated, flexible problem solver able to manage routine and adapt quickly
Ability to manage multiple client relationships and competing priorities
Commitment to diversity of thought and consideration of different ideas
Responsible for preserving the confidentiality, integrity, and availability of company information assets
Responsible for ensuring data privacy and completing required privacy training
No degree requirement stated for this role

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions when enrolled in a High-Deductible Health Plan
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses
Employee Resource Groups
Coffee with Mark sessions
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Special guest sessions on issues impacting employees