Manager, Experience Cloud Specialists

Granicus

. Lead, coach, and develop Experience Cloud Specialists, Senior Experience Cloud Specialists, and Experience Cloud Operations Specialists .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $104,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in coaching and developing customer-facing teams while driving platform adoption and modernization initiatives. Possesses deep expertise in consultative selling, strategic account management, and operational excellence within government technology and SaaS environments.

Highest-signal resume keywords

Leadership In Customer-Facing TeamsConsultative SellingPlatform Adoption StrategyPipeline ManagementSaaS Contracting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultative DiscoveryExecutive EngagementOpportunity QualificationRevenue Objectives ManagementGovernance Framework DevelopmentAI-Enabled Workflow RedesignSalesforce ProficiencyOperational Improvement InitiativesChange ManagementValue-Based Customer Engagement

Soft Skills

Coaching CapabilitiesAnalytical SkillsOrganizational SkillsTime ManagementPresentation Skills

Tools & Technologies

SalesforceSaaS PlatformsAI-Enabled ProcessesGovernance MethodologiesOperational Frameworks

Certifications & Qualifications

Leadership Training CertificationChange Management Certification

Industry Keywords

Government TechnologyPublic-Sector ConsultingCustomer SuccessStrategic SalesExperience Cloud

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, coach, and develop Experience Cloud Specialists, Senior Experience Cloud Specialists, and Experience Cloud Operations Specialists
Establish performance expectations, development plans, career pathways, and accountability measures
Create operating cadences including team meetings, one-on-one coaching, opportunity reviews, forecast inspection, territory planning, and strategic account discussions
Coach team members on consultative discovery, executive engagement, platform positioning, commercial strategy, opportunity qualification, and cross-functional leadership
Build onboarding, enablement, and continuous-development programs
Own the Experience Cloud Specialist operating model and align priorities and resource allocation with GXC growth and customer-modernization objectives
Partner with Sales and Customer Success leadership on customer segments, legacy conversion targets, migration opportunities, and expansion plays
Ensure customer-specific platform strategies connect government priorities with GXC capabilities, Experience Partner services, Data Insights, AI-enabled capabilities, and measurable outcomes
Establish qualification, prioritization, forecasting, documentation, and governance standards for migrations, legacy swaps, upgrades, renewals, and expansion opportunities
Maintain visibility into pipeline health, conversion activity, risks, blockers, competitive threats, resource needs, and next steps
Support complex, high-value, and executive-level customer opportunities and serve as an escalation point
Ensure Platform Operations support pricing analysis, quoting, contracts, renewals, commercial scenario development, Salesforce accuracy, and transaction execution
Build partnerships across Sales, Customer Success, Solution Consulting, Experience Partners, Product, Implementation, Renewals, Sales Operations, Contracts, Legal, Finance, and executive leadership
Clarify ownership, handoffs, decision rights, and escalation paths across customer lifecycle teams
Define and improve specialist plays, discovery methodologies, customer engagement approaches, enablement materials, reporting, and best practices
Use data and feedback to identify trends, capability gaps, operational friction, customer needs, product gaps, competitive trends, and improvement opportunities
Implement scalable workflows, automation, and AI-assisted processes
Represent the organization in leadership meetings, executive customer engagements, workshops, webinars, conferences, and enablement sessions
Foster customer focus, commercial accountability, collaboration, responsible AI use, continuous learning, and operational excellence

Requirements

What you’ll need

Minimum of five years of experience at Granicus or equivalent relevant experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field
Minimum of two years of experience leading customer-facing teams or significant cross-functional programs
Demonstrated success leading customer-growth, platform-adoption, migration, modernization, renewal, upgrade, or expansion programs
Demonstrated experience coaching professionals in consultative discovery, executive engagement, platform strategy, and commercial opportunity management
Experience managing pipeline, forecasting, opportunity qualification, revenue objectives, or a portfolio of strategic customer opportunities
Demonstrated experience leading cross-functional initiatives involving Sales, Customer Success, Solution Consulting, Product, Operations, Finance, and executive stakeholders
Experience developing operating frameworks, playbooks, methodologies, governance, enablement programs, and scalable processes
Strong people leadership and coaching capabilities
Deep understanding of consultative selling, customer success, solution discovery, platform adoption, strategic account management, and value-based customer engagement
Strong understanding of State and Local government operations, organizational structures, procurement environments, strategic priorities, and technology modernization initiatives
Strong executive presence and ability to facilitate strategic conversations with senior government leaders and internal executives
Strong commercial acumen, including opportunity qualification, expansion strategy, pipeline management, forecasting, competitive positioning, recurring revenue, and revenue objectives
Strong analytical and research capabilities
Excellent written, verbal, presentation, facilitation, and change-management skills
Strong organizational and time-management skills
Working knowledge of SaaS contracting, renewals, pricing, quoting, product transitions, Salesforce, and recurring-revenue processes
Ability to lead AI-enabled workflow redesign and automation
Experience working directly with State and/or Local government customers strongly preferred
Strong knowledge of Granicus solutions, customers, Government Experience Cloud strategy, customer lifecycle, and internal operating processes strongly preferred
Experience with Salesforce and related business systems strongly preferred
Experience designing or scaling AI-enabled workflows, automation, and operational improvement initiatives preferred
Change management, value-selling, consultative-selling, customer-success, solution-consulting, or leadership training or certification is a plus
No degree requirement for this role

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses
Remote-first work environment