Product Management Manager

Granicus

. Own portfolio-level outcomes including revenue growth, retention, platform adoption, and customer expansion .

Posted 10/7/2026full-timeRemote • United StatesSeniorLead💰 $128,000 - $178,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS product management, focusing on customer engagement, AI product strategy, and data-driven decision-making. Proven ability to lead cross-functional teams and align stakeholders to drive revenue growth and customer retention.

Highest-signal resume keywords

B2B SaaS Product ManagementCustomer EngagementAI Product StrategyMarket Validation ProgramsData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementPricing StrategyMarket AnalysisCustomer DiscoveryWorkflow AutomationData ArchitectureAI AnalyticsProduct-Led GrowthOperational IntelligenceCustomer Experience Insights

Soft Skills

Strong Communication SkillsStorytelling SkillsAnalytical JudgmentHigh Ownership MindsetAbility to Influence

Tools & Technologies

CRM PlatformsCMS/Web TechnologyMarketing AutomationEnterprise Analytics PlatformsData Insights Products

Industry Keywords

Destination MarketingTourism/Travel MarketSales/Marketing TechnologyB2B Sales ProcessesCustomer Success

About the role

Key responsibilities & impact

Own portfolio-level outcomes including revenue growth, retention, platform adoption, and customer expansion
Develop deep understanding of destination customers, their goals, workflows, operating models, data needs, and backend processes
Engage regularly with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions
Lead and mentor product managers/owners and data analysts, providing coaching and career development
Define and drive the AI product strategy for Destination Experience Insights
Partner with engineering, data, and UX teams to bring AI-powered analytics and natural-language experiences to market
Identify packaging and monetization opportunities, including bundling, premium offerings, cross-selling, and upgrade motions
Align senior leaders across engineering, design, product marketing, sales, customer success, finance, and other stakeholders
Conduct market, competitive, and customer analysis to inform product strategy, positioning, investment decisions, and roadmap priorities
Establish success metrics for adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact
Communicate roadmap, strategy, tradeoffs, and outcomes to executive and cross-functional audiences, including ELT-level presentation slides
Partner with senior leadership to define long-term investment priorities

Requirements

What you’ll need

10+ years of experience in B2B SaaS and/or Data & Insights products, preferably in product management or similar customer-oriented roles
Demonstrated success in externally facing product roles involving customer engagement and GTM readiness
Strong communication and storytelling skills, including executive and customer-facing discussions
Experience driving pricing strategy, customer pilots, or market validation programs
Strategic mindset and comfort with ambiguity and cross-functional complexity
Deep understanding of enterprise buying behavior and sales/marketing technology markets
Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, sales and marketing technology, workflow automation, or enterprise software
Strong customer orientation and direct customer discovery experience
Ability to understand complex customer workflows and translate them into product requirements, differentiated experiences, and measurable outcomes
Experience defining product-led growth, packaging, pricing, monetization, or expansion strategies
Strong technical fluency and ability to partner with engineering, architecture, data, and AI teams
Excellent communication skills and ability to align stakeholders around a shared direction
Strong analytical judgment using qualitative and quantitative inputs
High ownership mindset, bias for action, and ability to influence across functions without formal authority
Experience with tourism/travel market, destination marketing, CRM platforms, CMS/Web technology, marketing automation, and B2B sales processes
Experience with AI, enterprise analytics platforms, data architecture, personalization, operational intelligence, or customer experience insight products
Experience managing products across multiple packages, tiers, customer segments, or commercialization motions
Experience working in a matrixed organization with multiple product, engineering, GTM, and executive stakeholders
Responsible for preserving the confidentiality, integrity, and availability of Granicus information assets
Responsible for ensuring employee and customer data privacy and completing required privacy training
No degree requirement for most roles

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses
Employee Resource Groups
Globally distributed, remote-first work environment