Senior Experience Partner

Granicus

. Develop, grow, and manage strategic customer relationships .

Posted 10/5/2026full-timeUnited StatesSenior💰 $112,000 - $163,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic customer relationships and delivering consultative solutions in digital services. Proven ability to align customer programs with agency objectives to enhance customer experience outcomes.

Highest-signal resume keywords

Digital Services ManagementCustomer Relationship ManagementPublic Sector AdvisoryProject P&L ManagementHuman-Centered Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ScopingQuality AssuranceProgram GrowthConsultative Solutions DevelopmentStrategic Program ReviewsCustomer EngagementSales StrategyPerformance MonitoringExecution ManagementOperational Compliance

Soft Skills

Interpersonal SkillsProblem SolvingAdaptabilityCommunicationLeadership

Certifications & Qualifications

U.S. Military Veteran Status

Industry Keywords

Customer Experience (CX)Public EngagementService TransformationCitizen EngagementDiversity of Thought

About the role

Key responsibilities & impact

Develop, grow, and manage strategic customer relationships
Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services
Create and deliver presentations and proposals addressing customer or prospect needs
Support delivery teams in managing scope, timelines, execution, and acceptance
Empower and guide individual contributors through career-pathing, performance monitoring and evaluation, professional development alignment, and company growth
Train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation
Align customer programs, agency objectives, and mission objectives to improve CX outcomes
Design and deliver strategic program reviews for executive agency stakeholders
Identify and develop customer engagement and recognition opportunities
Drive organic growth through the existing book of business and relationships
Create demand for Granicus services and solutions with customers
Collaborate with leadership to shape new services based on customer demand and insight
Represent the voice of the customer to inform company solutions and processes
Represent Granicus in speaking roles, panels, and internal or external engagements as a public-sector thought leader
Participate in pre-sales alignment, experience definition, project kickoff, customer check-ins, executive relationship building, and program ownership
Maintain customer relationships, serve as primary point of contact, ensure operational compliance, protect revenues, mitigate churn, and generate upsell and cross-sell opportunities

Requirements

What you’ll need

7-10 years of experience in digital services, managing a portfolio of projects including scoping, delivery, quality assurance, and program growth
Preferably an understanding of human-centered design best practices and approaches
Ability to serve as a trusted, strategic adviser to top government leaders
Experience collaborating with and managing expectations of senior government executives is a plus
Demonstrated commercial acumen and successful track record of customer or project P&L management
Passion for public service, citizen engagement, service transformation, and communication
Exceptional interpersonal skills for internal and external relationship-building at all organizational levels, including C-suite and customers
Self-motivated, flexible problem solver able to manage routine work and adapt quickly
Ability to thrive in a lean, self-propelling, proactive environment
Commitment to diversity of thought and consideration of different ideas
Must be a U.S. military veteran and able to verify veteran status during hiring
Responsible for preserving the confidentiality, integrity, and availability of company information assets
Responsible for ensuring employee and customer data privacy and completing required privacy training

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses
Employee Resource Groups
Coffee with Mark sessions
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Special guest discussions on issues impacting employees