Senior Solutions Consultant

Granicus

. Lead pre-sales discovery and solution strategy for Destination CRM Optimization & Benchmarking opportunities .

Posted 11/11/2026full-timeRemote • United StatesSenior💰 $110,000 - $123,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in CRM Optimization and Benchmarking, with a strong focus on leading discovery, solution design, and developing actionable recommendations. Proven ability to facilitate collaboration across teams and present executive-ready findings to drive strategic business outcomes.

Highest-signal resume keywords

CRM ExpertiseDiscovery And Solution DesignExecutive Communication SkillsCross-Functional CollaborationSaaS Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM WorkflowsLead ManagementOpportunity ManagementGap AnalysisPerformance MeasurementAutomationIntegrationsBenchmarkingRoadmap DevelopmentAI Readiness

Soft Skills

AdaptabilityFacilitationCollaborationCommunicationProblem-Solving

Certifications & Qualifications

Privacy Training

Industry Keywords

SaaSBest-Practice GuidanceAssessment FrameworksAdvisory ServicesClient Success

About the role

Key responsibilities & impact

Lead pre-sales discovery and solution strategy for Destination CRM Optimization & Benchmarking opportunities
Partner with Sales to understand client objectives, challenges, stakeholders, and desired business outcomes
Lead CRM Optimization & Benchmarking engagements through discovery, current-state assessment, benchmarking, gap analysis, collaborative workshops, recommendations, and roadmap development
Assess CRM workflows and business practices across lead and opportunity management, administration and permissions, organizational visibility, integrations, automation, reporting, performance measurement, and AI readiness
Translate findings into actionable recommendations spanning immediate improvements, near-term enhancements, and longer-term strategic investments
Develop and present executive-ready findings, assessment scorecards, detailed findings, opportunity prioritization, executive summaries, and implementation roadmaps
Establish a repeatable Destination CRM best-practices program
Facilitate collaboration with customers and internal subject-matter experts
Turn customer and internal expertise into scalable assets such as guidance, frameworks, playbooks, training, advisory services, reusable tools, and product input
Coordinate testing and validation of emerging practices with customers
Maintain feedback loops between customers and Granicus teams
Partner across Destination Insights, Sales, Client Success, Product, Services, and Support
Identify recurring patterns across client engagements to improve methodologies, tools, positioning, and solution offerings
Create reusable methodologies and assets for scalable CRM Optimization and advisory work
Support Sales and Client Success enablement
Serve as a trusted CRM advisor and subject-matter expert

Requirements

What you’ll need

7–10 years of experience in presales, consulting, solution design, or architecture for a SaaS company
Proven track record of independently leading discovery, solution design, and internal coordination for complex opportunities
Strong executive communication skills and ability to adapt messaging based on stakeholder role and agency priorities
CRM expertise
Experience with CRM workflows, lead and opportunity management, administration and permissions, organizational visibility, integrations, automation, reporting, performance measurement, and AI readiness
Ability to lead client discovery, assessment, benchmarking, gap analysis, workshops, recommendations, and roadmap development
Ability to develop and present executive-ready findings, scorecards, executive summaries, and implementation roadmaps
Ability to facilitate collaboration with customers and internal subject-matter experts
Ability to create best-practice guidance, assessment frameworks, playbooks, training, advisory services, reusable tools, and product input
Ability to maintain customer feedback loops and collaborate cross-functionally with Sales, Client Success, Product, Services, Support, and Destination Insights
Must appropriately preserve the confidentiality, integrity, and availability of Granicus information assets
Must ensure employee and customer data privacy and complete required privacy training

Benefits

Comp & perks

Flexible Time Off
Company-Wide Wellbeing Days
Work From Home Reimbursement
Multiple Health Plan Options, including a 100% employer-paid plan
Employer HSA Contributions when enrolled in a High-Deductible Health Plan
Fitness Reimbursement Program
On-Demand Mental Health Support, including Headspace and other wellness tools
Paid Parental Leave for birthing and non-birthing parents
Traditional & Roth 401(k) with a generous company match
Life & AD&D Insurance with 100% employer-paid coverage
Online Learning Platforms
Competitive Salary & Bonuses