Granite United Way

Referral Specialist

• Answer phone calls to provide information and referral services, including intakes, screenings, and referrals
• Assess callers’ needs and determine the appropriate level of intervention
• Utilize the 211 resource database to provide and record information about accessing social services
• Assist callers who speak different languages by utilizing the Language Line
• Participate in group discussions, team meetings, and trainings
• Perform other administrative tasks as assigned
• Support callers navigating health and human services, food sources, housing needs, government assistance programs, recovery supports, and related community resources

Information & Referral Specialist