People Services Support Desk Executive

Grant Thornton UK

. Resolve complex, contractual and sensitive people-services queries escalated beyond the Claude agent .

Posted 11/6/2026full-timeMilton Keynes • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in HR policy application, contractual terms, and people processes, with a focus on data quality and process optimization. Proficient in using Workday for transaction management and reporting, while effectively advising on complex people queries.

Highest-signal resume keywords

HR Policy KnowledgeWorkday ProficiencyData Quality FocusProcess Improvement ExperienceCIPD Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR AdministrationPeople TransactionsData AnalysisReportingProcess Optimization

Soft Skills

Clear CommunicationAttention to DetailWorkload ManagementPrioritization

Tools & Technologies

WorkdayAI Tools

Certifications & Qualifications

CIPD Qualification

Industry Keywords

Professional ServicesMulti-Location TeamShared Services

About the role

Key responsibilities & impact

Resolve complex, contractual and sensitive people-services queries escalated beyond the Claude agent
Apply HR policies, contractual terms and people processes to individual situations
Advise on notice periods, working patterns and changes to contractual terms
Collaborate with People and Culture centres of excellence and HR business partners
Support people managers with responsibilities and self-service tasks
Handle complex holiday entitlement, leaver-process and pay queries
Provide sensitive support across employee experience and wellbeing touchpoints
Review Claude agent responses for accuracy and policy consistency
Identify gaps and errors and work with policy owners to improve guidance
Keep agent guidance accurate, current and owned
Analyze query trends and escalations to improve self-service and simplify processes
Maintain accurate people-system data and investigate failed transactions
Diagnose end-to-end process issues and root causes
Produce and interpret reporting and understand system integrations
Identify process optimization opportunities and feed improvements back to the team

Requirements

What you’ll need

Strong working knowledge of HR policy, contractual terms and people processes
Background and experience in HR administration, including people transactions and data
Experience advising managers and employees on complex people queries
Confident user of Workday, with the ability to investigate and correct transactions
Hands-on experience of AI tools in an HR or support setting
High attention to detail and a focus on data quality
Clear written and verbal communication
Ability to manage a varied workload and prioritise effectively
CIPD qualification or working towards one (preferred)
Experience of reporting, integrations or process improvement (preferred)
Experience working across a multi-location or shared services team (preferred)
Experience in a professional services environment (preferred)

Benefits

Comp & perks

Inclusive culture and work-life balance
Flexible working options for all roles
Family-friendly and wider leave policies
Opportunities for secondments
Fundraising for local charities
Opportunities to invest in entrepreneurs in the developing world
Support for personal and professional development