Grant Thornton UK

People Operations

• Resolve complex, contractual and sensitive people-services queries escalated beyond the Claude agent
• Apply HR policies, contractual terms and people processes to individual situations
• Advise on notice periods, working patterns and changes to contractual terms
• Collaborate with People and Culture centres of excellence and HR business partners
• Support people managers with responsibilities and self-service tasks
• Handle complex holiday entitlement, leaver-process and pay queries
• Provide sensitive support across employee experience and wellbeing touchpoints
• Review Claude agent responses for accuracy and policy consistency
• Identify gaps and errors and work with policy owners to improve guidance
• Keep agent guidance accurate, current and owned
• Analyze query trends and escalations to improve self-service and simplify processes
• Maintain accurate people-system data and investigate failed transactions
• Diagnose end-to-end process issues and root causes
• Produce and interpret reporting and understand system integrations
• Identify process optimization opportunities and feed improvements back to the team

Explore People Services Support Desk Executive at Grant Thornton UK. Review requirements and application details.

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People Services Support Desk Executive