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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in API and integration management, with a strong focus on customer and partner experience. Proven ability to lead complex enterprise SaaS implementations and manage cross-functional teams effectively.
Highest-signal resume keywords
API ManagementProduct ManagementEnterprise SaaS ImplementationsProject Management FundamentalsTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API SpecificationsData ContractsField MappingsError HandlingAcceptance Test CriteriaIntegration Health MetricsRoot-Cause InvestigationsTechnical Dependencies ManagementSoftware EngineeringSolutions Architecture
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationLeadershipFollow-Up DisciplineCollaboration
Tools & Technologies
AI ToolsIntegration OnboardingSandbox Environments
Industry Keywords
Fuel IndustrySupply IndustryLogistics IndustryEnterprise CustomersGovernance Meetings
About the role
Key responsibilities & impact- Own the Crossroads API and integration roadmap
- Define how customers, carriers, and partners connect to the platform
- Translate roadmap features into requirements, API specifications, data contracts, field mappings, error handling, and acceptance test criteria
- Collaborate with engineering and architecture on system design, scalability, security, and technical debt tradeoffs
- Prioritize technical and product initiatives
- Serve as the technical product point of contact for customers and partners during integration projects
- Own API documentation, onboarding guides, and the customer and partner experience on Crossroads
- Define integration health metrics and monitoring
- Drive root-cause investigations when data does not flow as expected
- Turn market and customer needs into prioritized development work
- Ensure releases achieve intended outcomes and integrations meet customer and partner needs in production
- Mitigate roadblocks, including third-party dependencies, affecting release or sprint goals
- Lead technical and functional product demos for internal and external audiences
- Create and maintain product documentation
- Establish senior-level project leadership behaviors, artifacts, standards, governance cadences, executive reporting, and repeatable project controls
Requirements
What you’ll need- 8+ years in the software industry
- 4+ years in Product Management or Platform Product Management
- At least 2 years owning an API, integration, or platform product
- Proven success managing complex enterprise SaaS implementations
- Experience managing strategic customers with multiple stakeholders, workstreams, integrations, risks, and executive visibility
- Strong understanding of project management fundamentals, including scope, schedule, risks, dependencies, issues, decisions, change control, and acceptance criteria
- Ability to lead customer-facing and internal governance meetings
- Strong written and verbal communication skills, including executive status reporting
- Experience working with Product and Engineering teams to manage technical dependencies and release commitments
- Ability to operate with urgency, structure, and ownership in a fast-moving environment
- Strong follow-up discipline and ability to hold cross-functional teams accountable without creating unnecessary friction
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field
- Experience managing enterprise customers through stabilization, rollout, hypercare, and adoption phases preferred
- Prior experience as a software engineer, solutions architect, integration engineer, or technical consultant strongly preferred
- Exposure to or experience within the fuel, supply, and logistics industry preferred
- Experience building partner or developer programs, including sandbox environments, certification, and integration onboarding preferred
- Experience using AI tools to accelerate product discovery, analysis, or requirements work preferred
Benefits
Comp & perks- Collaborative Agile work environment
- Opportunities to work with many Fortune 500 clients
- Trust, open communication, and long-lasting career opportunities
- Team recognition and supportive workplace culture