Gravitate

Program Manager

• Own end-to-end program management for complex customer delivery programs, including active delivery, stabilization, enhancements, integrations, reporting readiness, and future phases
• Partner with Delivery, Product, Engineering, Support, Customer Success, Accounting, and executive stakeholders to align priorities, dependencies, milestones, and customer commitments
• Establish and maintain program plans, RAID logs, decision trackers, milestone plans, acceptance criteria, and executive reporting
• Proactively identify risks, resource constraints, dependency gaps, delayed decisions, and customer readiness issues
• Own escalation paths and drive issues through resolution
• Lead internal and customer-facing governance meetings with clear agendas, timely follow-up, transparent communication, and executive visibility
• Improve scope management, change control, release readiness, customer acceptance, hypercare, and handoff to support
• Coach delivery teams on project hygiene, accountability, and consistent execution

Senior Program Manager

Full-stack Engineer

• Independently deliver features of moderate complexity on time, breaking work into manageable tasks, estimating accurately with some unknowns, and raising risks early
• Build features end-to-end across Python services and APIs, MongoDB data models, and React/TypeScript interfaces
• Own features and components within the product area, including their quality and ongoing maintenance
• Contribute to design discussions with viable alternatives and produce clear technical designs
• Write well-tested, readable code and improve automated testing practices and coverage
• Participate reliably in the on-call rotation and independently debug and resolve small-to-medium bugs, incidents, and issues
• Contribute to monitoring, observability, and performance improvements
• Provide constructive, specific code review feedback and informally mentor newer engineers
• Write clear technical documents and communicate status, risks, and blockers clearly
• Collaborate as part of the product team on Gravitate’s fuel logistics platform

Full Stack Engineer

Backend Engineer

• Drive delivery of large backend features end-to-end
• Break large projects into manageable plans, estimate work, and raise risks early
• Lead technical design for complex features and evaluate performance, maintainability, and cost trade-offs
• Document technical decisions and design for extensibility
• Own a significant product area or full service, including reliability, performance, and evolution
• Build and operate Python services, APIs, and MongoDB data models
• Deploy and operate systems on Kubernetes across GCP and Azure
• Debug and resolve medium-to-large production issues
• Identify root causes and drive response and recovery
• Drive monitoring, observability, and performance health
• Review code and technical designs with constructive feedback
• Mentor junior and mid-level engineers
• Partner with product on medium-to-large features and help shape product decisions
• Write technical documents and communicate complex topics to non-technical stakeholders
• Proactively unblock team members and make pragmatic speed-versus-quality trade-offs
• Help shape team culture and engineering practices
• Work with an AI-enabled development workflow and help build supporting harnesses

Senior Backend Engineer

Support Engineer

• Own and resolve the most complex and high-impact customer support issues as the final support escalation point
• Work directly with customers to investigate, troubleshoot, and explain complex technical issues
• Perform advanced technical analysis across application behavior, integrations, APIs, and data layers
• Identify root causes and determine resolution paths, including support fixes, workarounds, or product escalations
• Collaborate with Product and Engineering teams to communicate findings, validate assumptions, and support resolution efforts
• Translate customer-reported problems into clear technical problem statements
• Provide guidance and technical mentorship to Tier 2 support resources
• Identify recurring issues, patterns, and opportunities to improve support quality
• Create and maintain internal documentation for knowledge sharing and escalation quality
• Participate in incident response, escalations, and on-call rotations as required

Senior Program Manager

Full Stack Engineer

Senior Backend Engineer

L3 Support Engineer