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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Mac hardware and software, administering Google Workspace, Slack, and Zoom, and managing employee access through identity providers like Okta. Proficient in troubleshooting, maintaining conference room technology, and creating knowledge base resources to enhance employee support.
Highest-signal resume keywords
Google Workspace AdministrationMac Hardware TroubleshootingZoom Rooms SupportOkta AdministrationNotion Knowledge Base Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MacOS TroubleshootingTechnical SupportInventory TrackingLifecycle ManagementUser Account ManagementMultifactor AuthenticationAudio/Video TroubleshootingRemote SupportProcurementSystematic Problem Solving
Soft Skills
Customer-Focused MindsetClear CommunicationPatienceEmpathyOwnership
Tools & Technologies
Google WorkspaceSlackZoomOktaNeat DevicesNotion
Industry Keywords
Technical SupportRemote EmployeesOnboardingOffboardingIdentity Provider
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Provide responsive, friendly technical support to in-office and remote employees
- Troubleshoot Mac hardware, macOS, applications, connectivity, and peripheral issues
- Administer Google Workspace, Slack, and Zoom, including user accounts, permissions, settings, and troubleshooting
- Manage employee access through Okta or another identity provider, including onboarding, offboarding, single sign-on, and multifactor authentication
- Maintain Zoom Rooms and conference room hardware, including Neat devices, and resolve audio, video, and meeting connectivity issues
- Create and maintain troubleshooting guides, employee resources, and internal procedures in the Notion knowledge base
- Order, configure, deploy, track, and maintain the laptop fleet, including repairs, replacements, inventory, and equipment recovery
- Support employee onboarding and offboarding to ensure timely access and equipment readiness
- Track support requests, communicate progress, and follow issues through to resolution
- Identify recurring problems and improve IT processes and the employee support experience
Requirements
What you’ll need- Hands-on experience administering Google Workspace, Slack, and Zoom
- Experience supporting Zoom Rooms and conference room hardware, including Neat devices
- Experience creating and maintaining a Notion knowledge base
- Strong Mac support skills, including hardware and macOS troubleshooting
- Experience administering Okta or another identity provider (IdP)
- Strong technical support skills and a systematic approach to diagnosing and resolving issues
- Experience supporting both in-office and remote employees
- Customer-focused mindset, with patience, empathy, and clear communication
- Experience ordering and maintaining a laptop fleet, including procurement, deployment, inventory tracking, and lifecycle management
- Ability to prioritize competing requests, work independently, and take ownership of problems through resolution
- Legally authorized to work in the United States
Benefits
Comp & perks- 401k with up to 4% matching
- 28 days annual leave (vacation + holidays)
- Health, dental, and vision coverage
- Catered lunches (Pittsburgh office)
- Flexible work arrangements
- Visa sponsorship available for exceptional candidates
- Relocation support