Manager, Customer Service

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. Oversee customer service, administrative, operations, and logistics staff in the branch .

Posted 9/23/2026full-timeBurlington • Vermont • United StatesMid-LevelSenior💰 $71,146 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory capabilities in managing customer service, administrative, and logistics teams while implementing effective service solutions. Proficient in problem-solving and conflict resolution to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

SAP ExperienceMicrosoft Office ExperienceSupervisory SkillsProblem Solving SkillsConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Leadership SkillsMotivational Skills

Industry Keywords

Customer ServiceAdministrative FunctionsOperations ManagementLogistics ManagementE-Commerce Solutions

About the role

Key responsibilities & impact

Oversee customer service, administrative, operations, and logistics staff in the branch
Assist the Branch Manager in managing resources within the branch
Supervise and mentor customer service, administrative, warehouse, and transportation functions
Staff service and administrative functions and monitor related employee performance
Implement customer-facing service solutions and e-commerce solutions
Set branch schedules and establish procedures
Resolve service failures
Collaborate with the Branch Manager in managing profitability, expenses, and assets

Requirements

What you’ll need

SAP and Microsoft Office experience
Supervisory and leadership skills; ability to motivate and support a team
Problem solving and conflict resolution skills
3+ years experience required
2 year degree preferred
Monday–Friday availability, 8:00am to 5:00pm
Ability to work three days per week in Burlington, VT and two days per week in Rutland, VT

Benefits

Comp & perks

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage for you and options for your family
Flexible Spending Accounts
Disability Benefits at no cost to you
Profit Sharing Plans
401(k) Savings Plan with company match
Paid Vacation & Sick Days
Paid Holidays
Paid Wellness Day
Community Time Off
Predictable Work Schedules; no weekends or nights for most roles
Employee Recognition Program
Educational Reimbursement and Career Development Programs
Employee stock ownership plan
Additional perks supporting well-being and career growth