Graybar

Customer Support

• Oversee customer service, administrative, operations, and logistics staff in the branch
• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff service and administrative functions and monitor related employee performance
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules and establish procedures
• Resolve service failures
• Collaborate with the Branch Manager in managing profitability, expenses, and assets

Manager, Customer Service

Account Manager

• Develop and implement strategies to increase sales and profits with strategic customers
• Call on Corporate accounts and other assigned accounts
• Apply account strategy across various sites and divisions
• Coordinate the needs of specific customers
• Train districts, branches, and Field Account Managers as required
• Identify opportunities at assigned accounts and communicate them to appropriate personnel
• Develop key relationships with assigned accounts
• Coordinate activities with key suppliers

Strategic Account Manager – Multi-Tenant Data Center

Outside Sales

• Meet or exceed assigned annual budgets in the assigned territory
• Support strategic accounts as the primary point of contact for daily activity
• Drive sales and merchandise programs and provide input on new products and services
• Build customer relationships, understand customer needs, and recommend tailored Graybar services and programs
• Navigate inside customer organizations and gain market share of purchases
• Participate in training sessions, trade shows, and sales meetings
• Maintain accurate customer records and reports of business transactions
• Develop new prospects and maintain contact with established customers
• Visit customers at their business sites or other off-site locations

Senior Outside Sales Representative – Broadband/Utility

Sales

• Lead and develop a high-tech automation/control team including Technical Specialists, Sales Engineers, Quotation Specialists, and others as required
• Collaborate with customers, suppliers, and Graybar personnel to identify automation/control solution opportunities and secure orders
• Develop business plans supporting the automation and control market within the assigned territory
• Collaborate with automation personnel to develop tactical plans and implement a district automation plan
• Oversee business development of new automation/control customers
• Develop the automation team for pre- and post-sales support
• Drive automation/control specifications within the assigned territory
• Evaluate business trends for potential impact on the district and identify opportunities and risks
• Develop and maintain relationships with key automation/control customers and suppliers
• Develop and maintain relationships with local management and sales staff
• Develop and implement tools and training programs supporting automation/control opportunities
• Participate in, achieve, and manage Schneider Electric’s Industrial Automation Distributor (IAD) program status and requirements

Industrial Automation Sales Manager

General

• Handle the quotations process from receiving the request through submitting the quote to the customer
• Communicate with Graybar sales representatives, customer service representatives, customers, and manufacturer representatives to gather details for quotes
• Learn product lines, pricing mechanics, and computer systems to provide profitable quotations
• Prepare cost estimates of material
• Contact factories and representatives to obtain cost information
• Collaborate with sales representatives and customer service representatives
• Build relationships with customers and suppliers to provide on-time and accurate quotations
• Compare manufacturers’ bills of material and price differences for complete comparisons

Manager, Customer Service

Strategic Account Manager – Multi-Tenant Data Center

Senior Outside Sales Representative – Broadband/Utility

Industrial Automation Sales Manager

Quotations Specialist – Industrial