Casualty Claims Director

Great American Insurance Group

. Lead and inspire a high-performing team of claims professionals, including claims managers .

Posted 10/2/2026full-timeCincinnati • Ohio • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading high-performing claims teams, managing complex property and casualty claims, and implementing strategic claims programs. Proficient in coaching, talent selection, and performance management while ensuring compliance with insurance policies and procedures.

Highest-signal resume keywords

Property And Casualty Claims HandlingLeadership ExperienceClaims ManagementProcess ImprovementInsurance Policy Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationLiability DeterminationCompensability AssessmentSettlement Authority ExtensionClaims File Management

Soft Skills

Team LeadershipCoachingMentoringCommunicationAccountability

Certifications & Qualifications

Associate In Claims (AIC)Chartered Property Casualty Underwriter (CPCU)

Industry Keywords

Risk ManagementClaims ProgramsPerformance ManagementTalent DevelopmentBusiness Administration

About the role

Key responsibilities & impact

Lead and inspire a high-performing team of claims professionals, including claims managers
Provide strategic oversight while remaining hands-on with complex, high-impact claims matters
Plan, develop, direct, and administer strategic Claims programs
Provide specialized insights to business leaders to implement strategies supporting business goals and organizational performance
Oversee claims investigations to confirm coverage and determine liability, compensability, and damages
Advise team members on complex claim file management
Extend settlement authority following comprehensive reviews
Maintain enterprise relationships and foster continuous learning, accountability, and outstanding service
Manage team performance, coaching, professional development, talent selection, and performance management
Identify process improvements and implement best practices to improve efficiency and service quality
Ensure new team members receive proper training
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Minimum of 10 years of experience in property and casualty claims handling
Strong preference for casualty claims experience
Minimum of 8 years of leadership experience
Completion of or continuing progress toward a professional designation such as Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) preferred
Must be authorized to work in the United States without current or future sponsorship
Typically manages 3 or more direct reports, including managing supervisors/managers
Experience implementing policies, procedures, and strategies under management direction
Experience leading and mentoring claims professionals
Knowledge of insurance policy and claims handling procedures
Experience identifying process improvements and implementing best practices
Experience with staff performance coaching, talent selection, development, and performance management
Ability to ensure new team members receive proper training

Benefits

Comp & perks

Medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits