Great American Insurance Group

Technical Product Manager

• Accountable for end-to-end delivery within the defined product
• Partner with dependent teams and delivery leads for successful product delivery
• Coordinate across Product Owners, TPMs, and Delivery Leads to resolve blockers and delivery conflicts
• Ensure the backlog is refined, sustainable, and actionable
• Facilitate delivery-team ceremonies including standups, planning, and retrospectives
• Partner with technical teams to understand technical direction and capabilities for decisions and trade-offs
• Partner with the Product Owner on backlog prioritization and technical considerations
• Ensure cross-functional collaboration and decision-making
• Ensure defined SDLC practices are followed through development and maintenance
• Create a sustainable operational model with efficient use of AMS
• Serve as the IT-side face of the product and primary escalation and communication point
• Define product vision, objectives, and strategies with business and IT stakeholders
• Define OKRs and success metrics with business stakeholders and Product Owners
• Monitor product performance, including KPIs and key results
• Ensure the Product Delivery team understands objectives and success criteria
• Create delivery options with Tech Leads, Anchors, and UX to meet business objectives
• Partner with the Delivery Leader on team needs, pain points, risks, and opportunities
• Use user feedback and data to guide future product direction
• Apply LEAN product principles across teams, iterations, stories, and releases

Senior Technical Product Manager

Director

• Lead and inspire a high-performing team of claims professionals, including claims managers
• Provide strategic oversight while remaining hands-on with complex, high-impact claims matters
• Plan, develop, direct, and administer strategic Claims programs
• Provide specialized insights to business leaders to implement strategies supporting business goals and organizational performance
• Oversee claims investigations to confirm coverage and determine liability, compensability, and damages
• Advise team members on complex claim file management
• Extend settlement authority following comprehensive reviews
• Maintain enterprise relationships and foster continuous learning, accountability, and outstanding service
• Manage team performance, coaching, professional development, talent selection, and performance management
• Identify process improvements and implement best practices to improve efficiency and service quality
• Ensure new team members receive proper training
• Perform other duties as assigned

Casualty Claims Director

General Counsel

• Review, negotiate, and provide counsel on confidentiality, reinsurance, and other corporate contracts
• Counsel business and corporate services operations on regulatory matters associated with transactions and corporate initiatives
• Develop relationships throughout the Company to tailor legal advice to specialty insurance divisions
• Collaborate with Legal team members to achieve optimal results for business clients
• Engage in issue spotting, risk assessment, and daily problem solving
• Partner with business support groups to educate business clients on corporate and contractual issues
• Monitor legal and regulatory issues and assess trends and emerging risks
• Handle other matters within P&C Legal as needed
• Provide legal advice and counsel supporting business units and shared services groups, with focus on reinsurance, corporate, and strategic matters

In-House Counsel – Corporate

Representative

• Manage a large inventory of claims to evaluate compensability and liability
• Plan and conduct claim investigations to confirm coverage and determine liability, compensability, and damages
• Determine and negotiate appropriate claim settlements and reserves within prescribed authority
• Attend arbitrations, mediations, depositions, or trials as needed
• Convey moderately complex coverage and settlement information to insureds, claimants, and external partners
• Authorize payments within assigned authority limits and ensure timely payment
• Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements
• Perform other duties as assigned

Senior Casualty Claim Representative – Specialty Human Services

Business Intelligence Developer

• Analyze complex business issues and translate business questions, decisions, and terminology into requirements for trusted analytic products
• Partner with business stakeholders, data owners, analytics professionals, product managers, and cross-functional product teams
• Define business concepts, measures, relationships, rules, and requirements for consistent analytic products
• Design, develop, test, and maintain reusable semantic models
• Create and maintain metadata, data definitions, lineage, model diagrams, and usage guidance
• Develop end-user guidance and training
• Manage the analytic product lifecycle, including success measures, adoption, quality, performance, business impact, AI evaluation, and escalation criteria
• Advise stakeholders on analytics and AI-assisted use cases, data literacy, result interpretation, and human review
• Prioritize opportunities, manage dependencies and risks, influence decisions, and communicate product value to executive stakeholders
• Potentially coach staff and participate in talent selection, development, and performance management
• Perform other duties as assigned

Senior Business Intelligence Analyst – Enterprise Analytics

General

• Support the Enterprise Analytics team in developing and delivering analytics solutions, including reporting, dashboards, measurement strategies, and digital analytics initiatives
• Help test and validate reporting solutions for accuracy, consistency, and production readiness
• Collaborate with analytics, technology, and business partners to understand data requirements and translate them into analytic solutions
• Document processes and procedures necessary to support products
• Apply best practices related to data quality, documentation, and analytics standards
• Build foundational business and data domain knowledge across enterprise functions
• Independently complete assigned tasks with guidance and mentorship from the analytics team
• Perform other duties as assigned in support of enterprise analytics initiatives
• Support digital and behavioral analytics initiatives in defining business objectives and measurement approaches

Enterprise Analytics Intern

Customer Support

• Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners
• Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely
• Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance
• Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies
• Prepare account reconciliations, reports, and statements using Excel and other financial systems
• Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments
• Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements
• Perform additional duties and support team objectives as assigned

Customer Service Accounting Representative

Business Analyst

• Analyze business issues and define requirements to design IT solutions aligned with organizational goals
• Collaborate with program managers, project managers, and project teams to gather information, model system requirements, and document specifications
• Develop and implement automated system protocols to reduce manual processes and improve operational efficiency
• Develop workflow charts and diagrams to study system capabilities
• Participate in writing detailed specifications
• Create end-user documentation and participate in training delivery as needed
• Monitor project milestones, phases, and elements to support timely and budget-compliant delivery
• Perform other duties as assigned

Nurse

• Review facility and professional bills against medical records, diagnoses, and agreements for appropriateness or inconsistencies
• Negotiate pre-surgical services
• Perform audits to identify potential leakage and system or procedural improvements
• Advise Claims staff on medical and cost-control procedures
• Provide technical advice to lower-level associates and other functional areas
• Assist with special projects
• Potentially oversee and coach staff and participate in talent selection, development, and performance management decisions
• Perform other assigned duties

Bill Review Nurse

• Lead development and maintenance of the product roadmap
• Collaborate with stakeholders to gather and prioritize product requirements
• Translate complex business needs into technical specifications and user stories
• Define and drive product strategy aligned with business objectives and long-term technical innovation
• Guide product architecture, design, implementation, and integration decisions
• Partner with engineering teams to resolve complex technical challenges
• Evaluate emerging technologies and architecture approaches
• Lead the product development lifecycle from concept to launch
• Lead engineering teams to deliver features and enhancements on time
• Serve as the key contact for product-related inquiries
• Communicate product vision, strategy, and progress across the organization
• Maintain product status, costs, scope, risks, and mitigations
• Track and analyze product performance metrics and implement data-driven improvements
• Facilitate agile ceremonies and maintain a prioritized, ready backlog
• Coach staff and participate in talent selection, development, and performance management decisions

Adjuster

• Manage an inventory of claims to evaluate compensability and liability
• Conduct claim investigations to confirm coverage and determine liability, compensability, and damages
• Determine and potentially negotiate claim settlements and reserves within prescribed authority
• Attend arbitrations, mediations, depositions, or trials as needed
• Convey information regarding coverage and settlements to insureds, claimants, and external partners
• Authorize payments within assigned authority limits and ensure timely payment
• Maintain accurate and detailed claim files, correspondence, reports, and settlement agreements
• Perform other duties as assigned

Workers Comp Adjuster

Underwriter

• Understand and analyze business reports needed in underwriting processes, including credit checks, bank agreements, and financial statements
• Manage risk selection/rejection, pricing, retention, growth, and profitability for the branch office
• Assess risk quality in compliance with company guidelines
• Review others’ underwriting and recommend terms and conditions for extending surety credit
• Develop and maintain strategic relationships with internal and external stakeholders
• Deliver exceptional customer service and communicate effectively
• Hold self and team accountable for established objectives
• Use independent judgment and initiative to support business goals
• Coach and develop the team
• Work in-office and travel within the assigned territory

Commercial Surety Underwriting Regional Manager

Consultant

• Conduct complex risk assessments of insured properties and operations
• Provide detailed physical and operational insights to support underwriting decisions
• Identify potential risk exposures and formulate strategic recommendations to mitigate identified risks
• Analyze loss data to identify trends and implement tailored loss prevention programs
• Provide advanced technical guidance and conduct training for clients on safety practices and regulatory compliance
• Deliver joint marketing presentations with underwriting, claims, and sales to accounts and agents
• Coach staff as assigned
• Perform other duties as assigned
• Service workers' compensation policyholders throughout Maryland and Northern Virginia
• Travel regularly to conduct on-site risk assessments, consult with insureds, and support policyholder injury prevention and risk management initiatives

Safety and Loss Control Consultant

Digital Marketing

• Set and execute the Digital Marketing vision and roadmap
• Translate business unit goals into strategies supporting premium growth, lead generation, agent engagement and brand awareness
• Serve on the Corporate Marketing & Branding Leadership Team
• Contribute to corporate marketing strategy, budget planning and departmental direction
• Build the business case for continued investment in digital capabilities
• Represent Corporate Marketing & Branding in enterprise digital forums and partnerships
• Lead strategy, governance and performance of GAIG.com and supported subsidiary websites
• Establish content standards, content strategy frameworks and user experience principles
• Own SEO, Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategy and implementation
• Develop and operationalize enterprise marketing measurement, attribution, KPIs, dashboards and executive reporting
• Translate performance data into actionable insights and build data-informed decision-making capabilities
• Oversee the Tableau reporting environment and enterprise analytics tool integrations
• Lead, develop and retain digital marketing and marketing technology professionals
• Set expectations, development plans and accountability; coach team members on growth and career pathing
• Foster collaboration, curiosity and continuous learning
• Align the digital marketing roadmap, investments and service priorities with business unit and user needs
• Collaborate on integrated digital design, brand consistency and creative performance
• Own paid social, analytics and platform tools while supporting organic content and voice strategy
• Advise on digital capabilities and recommend content distribution strategies, advertising platforms, publications and media channels

Digital Marketing Director

Claims Specialist

• Handle an inventory of claim files
• Perform detailed analysis of each claim
• Evaluate coverage and liability and issue written coverage opinions
• Monitor all aspects of claims files toward resolution
• Hire, monitor, and pay defense counsel
• Develop and implement claim litigation and resolution strategies
• Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements
• Provide information to underwriters and reinsurers on specific claims, insureds, and relevant legal trends and issues
• Secure and analyze reports, policies, appraisals, releases, statements, records, and other documents during claim investigations
• Attend arbitrations or mediations as necessary
• Affect settlements and reserves within prescribed limits and submit recommendations where applicable
• Ensure timely and accurate claims payments
• Ensure claims handling complies with applicable statutes, regulations, legal requirements, company procedures, and policies
• Provide technical advice to other functional areas
• Maintain necessary adjuster licenses
• Perform other duties as assigned

Senior Technical Product Manager

Casualty Claims Director

In-House Counsel – Corporate

Senior Casualty Claim Representative – Specialty Human Services

Senior Business Intelligence Analyst – Enterprise Analytics

Enterprise Analytics Intern

Customer Service Accounting Representative

Business Analyst

Bill Review Nurse

Senior Technical Product Manager

Workers Comp Adjuster

Commercial Surety Underwriting Regional Manager

Safety and Loss Control Consultant

Digital Marketing Director

Claims Representative – Executive Liability Division