Claims Specialist

Great American Insurance Group

. Manage a large inventory of complex claims to evaluate compensability and liability .

Posted 11/10/2026full-timeGainesville • Georgia • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex claims, including evaluating compensability and liability, negotiating settlements, and ensuring compliance with industry regulations. Proven ability to lead investigations, maintain detailed claim files, and coach staff while fostering strong relationships with stakeholders.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsAnalytical SkillsInsurance KnowledgeLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingRisk ManagementCoverage AnalysisSettlement NegotiationClaims InvestigationRegulatory ComplianceCaseload OrganizationTechnical Complexity HandlingPayment Authorization

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsRelationship BuildingCoaching Skills

Certifications & Qualifications

Bachelor’s DegreeAssociate in Claims (AIC)

Industry Keywords

Property and Casualty ClaimsInsurance PoliciesClaims ProceduresConfidential Information HandlingArbitrationMediationDepositionsTrial Participation

About the role

Key responsibilities & impact

Manage a large inventory of complex claims to evaluate compensability and liability
Plan and conduct complex claims investigations to confirm coverage and determine liability, compensability, and damages
Analyze and negotiate appropriate claim settlements and reserves within prescribed authority
Attend arbitrations, mediations, depositions, or trials as needed
Convey complex coverage and settlement information to insureds, claimants, and external partners
Authorize payments within assigned authority limits and ensure timely payment
Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements
Potentially oversee performance and coach staff, and participate in talent selection, development, and performance management decisions
Perform other duties as assigned
Work out of the Gainesville, GA office
Be on-site four days a week, with flexibility to work one day remotely; core in-office days are Tuesday–Thursday, with the fourth day determined by business needs

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 9 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
Specialized knowledge and experience handling claims of the highest technical complexity
Excellent analytical, negotiation, and problem-solving skills
Strong knowledge of insurance policies, coverage, and claims handling procedures
Knowledge of industry laws and regulations
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
Excellent interpersonal and communication skills
Ability to build relationships and lead negotiations
Proven ability to handle confidential information with discretion

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits
Hybrid work arrangement: on-site four days a week with flexibility to work one day remotely