Customer Service Accounting Representative

Great American Insurance Group

. Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners .

Posted 10/1/2026full-timeCincinnati • Ohio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and financial transaction processing, with a strong focus on accuracy and compliance in billing and account management. Capable of utilizing Microsoft Excel and other financial systems to prepare reports and reconcile accounts effectively.

Highest-signal resume keywords

Customer Service SupportBilling and Payment ProcessingAccount ReconciliationMicrosoft Excel ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingPayment ProcessingAccounts ReceivableAccounts PayableFinancial TransactionsAccount MaintenanceReconciliationFinancial ReportingInsurance Accounting PracticesRegulatory Compliance

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving AbilitiesAttention to Detail

Tools & Technologies

Microsoft OfficeFinancial Systems

Industry Keywords

Customer Account ManagementFinancial RecordsConfidential Information HandlingInsurance Industry

About the role

Key responsibilities & impact

Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners
Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely
Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance
Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies
Prepare account reconciliations, reports, and statements using Excel and other financial systems
Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments
Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements
Perform additional duties and support team objectives as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Generally, 0-2 years of customer service, billing, accounting, finance, or related experience
Strong customer service, communication, and interpersonal skills
Demonstrated attention to detail, accuracy, and problem-solving abilities
Strong organizational skills with the ability to manage multiple priorities
Proficiency in Microsoft Office, including Excel, and the ability to learn new systems and applications
Ability to handle confidential information with discretion and develop knowledge of insurance accounting practices and regulations
Applicants must be authorized to work in the United States without the need for current or future sponsorship

Benefits

Comp & perks

Medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits