Customer Service Representative

Great American Insurance Group

. Perform customer interactions quickly .

Posted 10/20/2026full-timeCincinnati • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication and problem resolution. Proficient in utilizing computerized systems for tracking and documenting customer interactions while adhering to regulatory guidelines.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual (Spanish & English)Microsoft Office ProficiencyFast-Paced Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim IntakeTroubleshootingDocumentationResearchAnnotation Submission

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationTeam CollaborationMethodical Decision-Making

Tools & Technologies

Computerized SystemsTracking Software

Industry Keywords

First Notice of Loss (FNOL)Workers’ CompensationAuto ClaimsProperty ClaimsGeneral Liability Claims

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Perform customer interactions quickly
Perform claim intake by phone during initial First Notice of Loss (FNOL) for Workers’ Compensation, Auto, Property, General Liability, Storage, Equine, and other claims
Respond to inquiries, complaints, and concerns regarding claims handling processes and procedures
Handle 20–25 inbound calls per day
Resolve routine and non-routine incoming insured requests, referring complex issues to experienced staff
Troubleshoot customer questions
Research and resolve simple to moderately complex customer complaints to ensure customer satisfaction and retention
Document processes used to correct issues
Respond to correspondence, complaints, and information requests by telephone or email
Use computerized systems for tracking, documenting questions and responses, gathering information, and troubleshooting
Submit routine annotations on insureds’ claims according to line of business
Maintain familiarity with policies, procedures, business, and organization
Comply with company and regulatory guidelines
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent
1 to 3 years of related customer service experience
Excellent written, verbal, and interpersonal skills
Ability to work in a fast-paced environment with minimal supervision
Strong PC skills and strong working knowledge of Microsoft Office
Ability to interact well with others in a team environment
Methodical yet swift decision-making ability to meet customer needs
Strong customer service and interpersonal skills
Ability to communicate a clear understanding of the unique needs of various customers
Call center experience preferred but not required
Bilingual (Spanish & English) preferred, but not required
Ability to work the 10am–7pm ET or 11am–8pm ET shift
Must be able to work in the Cincinnati, OH office under the stated hybrid schedule

Benefits

Comp & perks

Medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits
Hybrid work schedule: 4 days in the office and 1 day working remote after the initial training period