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Senior Claims Representative
Great American Insurance Group. Independently manage a caseload of injury-related claims from initial assignment through resolution .
About the role
Key responsibilities & impact- Independently manage a caseload of injury-related claims from initial assignment through resolution
- Investigate and manage bodily injury claims
- Gather, analyze, and evaluate medical records, accident reports, statements, and policy documentation
- Assess liability, injury severity, medical treatment, disability exposure, and overall claim value
- Develop and execute claim strategies for timely and appropriate resolution
- Establish and adjust claim reserves based on evolving claim exposure
- Communicate with claimants, attorneys, medical providers, policyholders, and other involved parties
- Identify coverage issues, inconsistencies, and additional investigation needs
- Make claim determinations within authority levels and escalate complex matters
- Negotiate settlements and issue claim payments according to company guidelines
- Manage approximately 80-90 claims, including 1-3 new claims daily
- Maintain claim documentation and compliance with applicable laws, regulations, and company policies
- Collaborate with team members, leadership, and business partners to support claim outcomes and customer service goals
Requirements
What you’ll need- 2-5 years of claims handling experience generally, with bodily injury or injury-related claims experience preferred
- Experience independently investigating, evaluating, and resolving claims
- Knowledge of bodily injury claim handling, medical terminology, treatment, and disability-related exposures
- Strong analytical, investigative, and decision-making skills
- Ability to manage a high-volume caseload and prioritize competing responsibilities effectively
- Excellent written and verbal communication skills with a customer-focused approach
- Strong organization and attention to detail
- Ability to work independently in a fast-paced environment
- Applicants must be authorized to work in the United States without the need for current or future sponsorship
Benefits
Comp & perks- Medical, dental, and vision coverage
- Wellness plans
- Parental leave
- Adoption assistance
- Tuition reimbursement
- Paid Time Off
- Paid holidays
- 401(k) plan with company match
- Employee stock purchase plan
- Commuter benefits
- Hybrid work arrangement with four days on-site and one day remote