Senior Claims Specialist – Claims Technical Director

Great American Insurance Group

. Manage a portfolio of complex commercial casualty claims, including construction defect, construction site accident, contractor liability, premises liability, and excess/umbrella exposures .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $90,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex commercial casualty claims, particularly in construction-related matters, while ensuring compliance with regulatory requirements and effective communication with stakeholders. Proficient in coverage analysis, litigation management, and maintaining accurate claim valuations.

Highest-signal resume keywords

Commercial Casualty Claims ManagementNew York Contractor Claims HandlingCoverage Analysis and Position DraftingLitigation Management and StrategyCPCU Designation or Advanced Insurance Credentials

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage DeterminationClaim ValuationRisk Transfer EvaluationLitigation Strategy DevelopmentMediation and ArbitrationTrial ManagementPolicy Coverage AnalysisReserve RecommendationsComplex Liability Evaluation

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsCollaborationCustomer Service OrientationProblem-Solving

Certifications & Qualifications

CPCU DesignationAdjuster Licenses

Industry Keywords

Construction Defect ClaimsConstruction Site AccidentsContractor LiabilityPremises LiabilityNew York Labor LawRegulatory ComplianceInsurance Best PracticesClaims Portfolio ManagementLitigated MattersClaim Trends Monitoring

About the role

Key responsibilities & impact

Manage a portfolio of complex commercial casualty claims, including construction defect, construction site accident, contractor liability, premises liability, and excess/umbrella exposures
Investigate, evaluate, and resolve claims involving significant damages, complex liability issues, and extensive litigation
Analyze policy coverage and prepare detailed coverage position letters, reservation of rights letters, and coverage determinations
Handle New York contractor claims, including claims involving New York Labor Law exposures and related construction liability matters
Direct litigation strategy in partnership with defense counsel, attending mediations, arbitrations, depositions, settlement conferences, and trials as appropriate
Establish and maintain appropriate reserves, ensuring accurate claim valuation and timely reserve recommendations
Evaluate liability, damages, risk transfer opportunities, and exposure throughout the life of a claim
Collaborate with underwriting, legal, and other internal stakeholders to ensure consistent claim handling and strong customer service
Communicate complex claim developments, coverage positions, and litigation strategies effectively with insureds, brokers, attorneys, and business partners
Monitor claim trends and identify potential exposure issues impacting overall portfolio performance
Maintain compliance with company procedures, regulatory requirements, and industry best practices
Support team initiatives and contribute technical expertise to complex claim discussions and claim handling excellence

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education, training, and relevant claims experience
Generally, 8+ years of commercial casualty claims experience, including significant exposure to construction-related claims and litigated matters
Experience handling New York contractor claims and familiarity with New York Labor Law exposures strongly preferred
Demonstrated expertise in coverage analysis, coverage position drafting, and complex claim investigation and resolution
Extensive litigation management experience, including working closely with defense counsel and managing claims through trial, mediation, or arbitration
Exceptional written, verbal, and interpersonal communication skills with the ability to explain complex coverage and claim issues clearly
CPCU designation or other advanced insurance credentials preferred
Applicants must be authorized to work in the United States without the need for current or future sponsorship
Maintain required adjuster licenses and complete continuing education requirements

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits