Senior Property Claims Representative – Specialty Human Services

Great American Insurance Group

. Investigate and maintain commercial property claims, including medium to significant exposure or complexity claims .

Posted 10/14/2026full-timeCincinnati • Ohio • United StatesSenior💰 $69,600 - $92,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and managing commercial property claims, including complex cases, while ensuring compliance with legal requirements and company policies. Proficient in communicating coverage information and negotiating settlements effectively.

Highest-signal resume keywords

Commercial Property Claims HandlingCoverage Evaluation and DraftingClaims Resolution StrategiesNegotiation and Settlement SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage AnalysisClaims DocumentationClaims Payment ProcessingStatutory Compliance

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementOrganizational Skills

Industry Keywords

Multi-Line AdjusterSubrogation MattersArbitrationMediationDeposition

About the role

Key responsibilities & impact

Investigate and maintain commercial property claims, including medium to significant exposure or complexity claims
Review and evaluate coverage, including drafting Reservations of Rights and coverage disclaimers
Secure and analyze reports, policies, appraisals, releases, statements, and other claim documents
Develop and implement resolution strategies in complex cases
Drive and support investigation strategies on first-party and subrogation matters
Work toward resolution of claim files and attend arbitrations, mediations, depositions, or trials as necessary
Establish reserves and negotiate settlements within prescribed limits
Submit recommendations to supervisors on cases exceeding personal authority
Communicate complex coverage information, decisions, and outcomes to appropriate parties
Ensure timely and accurate claims payments
Ensure claims handling complies with statutes, regulations, legal requirements, company procedures, and policies
Interact with underwriting and marketing regarding claims trend issues
Provide technical guidance to less experienced adjusters and other functional areas
Participate in claims projects as needed

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Generally, 3 or more years of experience handling commercial property claims
Strong skills in customer service, computers, verbal and written communications, time management, and organizational skills
Able to perform work with limited supervision within prescribed claims authority
Applicants must be authorized to work in the United States without the need for current or future sponsorship
Multi-line adjusters with related experience are encouraged to apply

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits