Great Lakes Cheese

IT Support

• Provide overnight Level 2 technical support via phone, email, remote tools, and in-person for hardware, software, and network issues
• Log, prioritize, track, resolve, or escalate support requests through the ticketing system
• Guide users through diagnostic procedures and identify root causes
• Escalate complex or unresolved issues to appropriate IT teams with clear documentation
• Maintain issue, solution, and incident-history records for reporting and trend analysis
• Install, configure, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals
• Monitor and support enterprise applications, phone systems, and network connectivity
• Perform software updates, system patches, and general maintenance during off-peak hours
• Assist with change-control implementations and routine overnight system checks
• Participate in on-call rotation, including weekends and holidays as required
• Support IT onboarding for overnight-shift hires, including setup and orientation
• Ensure compliance with organizational security standards and Safe Quality Food (SQF) Program guidelines
• Adhere to safety and quality policies and procedures
• Perform other duties assigned by the IT Manager

Explore Senior IT Support Specialist, 3rd Shift at Great Lakes Cheese. Review requirements and application details.