Vice President, Services

Great Minds

. Serve as general manager of Great Minds’ services product line .

Posted 11/10/2026full-timeRemote • United StatesLead💰 $225,000 - $254,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in K-12 professional learning and coaching services, with a strong focus on strategy development, quality assurance, and operational efficiency. Proven ability to collaborate cross-functionally and leverage data to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Leadership Experience in K-12 Professional LearningService Portfolio Strategy DevelopmentCross-Functional CollaborationQuality Assurance and Performance MonitoringData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Strategy DevelopmentQuality AssuranceOperational Data AnalysisCustomer Feedback UtilizationFacilitator and Coach ManagementCapacity PlanningService EconomicsImplementation EvaluationTraining DevelopmentScalable Service Models

Soft Skills

Cross-Functional JudgmentTeam LeadershipCommunication SkillsFeedback ProvisionCustomer Experience Focus

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

K-12 Education ServicesProfessional LearningCoaching ServicesSales and Marketing CollaborationDistrict Leadership Understanding

About the role

Key responsibilities & impact

Serve as general manager of Great Minds’ services product line
Own the strategy, quality, and performance of professional learning and coaching services
Lead more than 200 facilitators and coaches and a services operations team
Set the services portfolio strategy, including offerings to develop, improve, scale, or retire
Define the mix of free and paid, digital, virtual, and in-person services
Use customer needs, implementation evidence, field feedback, and service performance to identify portfolio gaps and opportunities
Partner with Research & Content to develop strong, practical service content
Partner with Sales & Marketing on offering value, audience, positioning, and sales guidance
Partner with Product to build integrated training and support aligned with Great Minds’ instructional vision
Partner with Finance and Revenue Operations on pricing, cost to serve, revenue, and margin
Establish standards for high-quality professional learning and monitor delivery quality, participant learning, application, and implementation progress
Create a model for national consistency and regional stewardship
Use observation, participant feedback, and implementation evidence to improve quality and delivery
Lead selection, onboarding, certification, development, and management of over 200 full-time and part-time facilitators and coaches
Develop leaders who can observe delivery, provide feedback, and strengthen team performance
Lead Service Operations, including staffing, scheduling, deployment, capacity planning, utilization, systems, and service economics
Match workforce capacity to demand and improve fulfillment efficiency and reliability
Build scalable service models, content, workforce practices, and operating systems
Partner with Success to align services with customer goals, context, and implementation needs
Ensure facilitator and coach evidence informs customer support, portfolio decisions, and implementation understanding
Partner with Research to assess and improve educator knowledge, practice, and implementation outcomes

Requirements

What you’ll need

12+ years of professional experience
7+ years of leadership experience in K-12 professional learning, coaching, or education services
Responsibility for the quality and performance of a delivery team
Strong understanding of district leadership, purchasing decisions, implementation, and evaluating service impact
Ability to set a services strategy and translate market needs into instructionally strong, commercially viable, scalable offerings
Experience working closely with Sales and Marketing
Ability to lead through other leaders while maintaining standards for facilitation, coaching, and customer experience
Comfort using customer feedback, field evidence, financial data, and operational data
Strong cross-functional judgment and ability to work with Product, Research, Success, Sales, Marketing, Finance, and Operations
Bachelor’s degree
Resume and cover letter required
Successful completion of a background check required
Legally authorized to work in the United States
Must answer whether employment visa sponsorship will be required

Benefits

Comp & perks

Equal opportunity employment
Voluntary EEO self-identification form; completion does not affect employment opportunity or terms
Base salary is offered separately from benefits and other incentives